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Game doesn't work

Discussion in 'Bugs, Issues & Inquiries' started by PawLoL, 9 May 2017.

  1. PawLoL

    PawLoL New Member

    Joined:
    9 May 2017
    Messages:
    2
    Hello!
    I have a problem - I can't launch game. When I'm trying to do it there is only 'Loading Level' and after few seconds game closes. I managed to open game two times ( I just played tutorial ), but now I just can't open it.
     
  2. PawLoL

    PawLoL New Member

    Joined:
    9 May 2017
    Messages:
    2
    There is only loading screen. It is sometimes loaded more and sometimes less. After few moments it stops loading and then screen is black. After that game closes and I am back on desktop. I'm not sure what causes this problem. I really would like to solve this problem, because my friends are playing this game and I really like it.
    My phone is Samsung Galaxy S5.
    Sorry for my english.
     

    Attached Files:

  3. The War Net

    The War Net Member

    Joined:
    9 May 2017
    Messages:
    66
    Suggestion 1:
    Restart your phone.
    Suggestion 2:
    Close other running apps.
    Suggestion 3:
    If on Wi-Fi, reset modem. If on cellular data, turn mobile data off for a few moment's then turn it back on.
    Suggestion 4:
    Clear app cache.
    Suggestion 5:
    Uninstall and reinstall app.
     
  4. ricky

    ricky New Member

    Joined:
    13 Jun 2017
    Messages:
    13
    This is also happening to me and I'm on a galaxy note 3
     
  5. KiKi-Cro

    KiKi-Cro New Member

    Joined:
    25 May 2017
    Messages:
    10
    I have the same problem, posted in another thread, I tryed every possible combination, even upgraded android and frimware on tablet, and nothing works.

    The game worked very good on the same tablet b4 the hotfix.

    Rovio just think of how many paying customers cant load the game and do not know about the forums.

    Plz fix or revert the code back.
     
    ricky likes this.
  6. ricky

    ricky New Member

    Joined:
    13 Jun 2017
    Messages:
    13
    I agree ^ I won't be buying anything until they fix the problem so I can actually play again
     
  7. PILIPINO AKO!

    PILIPINO AKO! Member

    Joined:
    30 May 2017
    Messages:
    53
    Even though I'm waiting an hour/s still the screen is black
     
  8. ricky

    ricky New Member

    Joined:
    13 Jun 2017
    Messages:
    13
    I get to the tutorial and that's it now
     
  9. Miika

    Miika Game Lead

    Joined:
    29 Mar 2017
    Messages:
    953
    When reporting bugs please always state the device you are using and your ingame name. We take all bugs very seriously but it doesn't really leave us anything to investigate if anonymous people report crashes on unknown devices.
     
  10. ricky

    ricky New Member

    Joined:
    13 Jun 2017
    Messages:
    13
    I'm using a Samsung galaxy Note 3 and my in game name is RICKYBOBBY198123

    IT GOES TO LOADING SCREEN THEN EXITS THE GAME BUT ON RARE OCCASIONS I CAN DO THE TUTORIAL BUT AFTER THAT IT EXITS THE GAME AGAIN
     
  11. KiKi-Cro

    KiKi-Cro New Member

    Joined:
    25 May 2017
    Messages:
    10
    Ingame name: KiKi-Cro

    Devices that do not work, but worked b4 last hotfix update:

    Sony xperia tablet z, android 4.1.2
    Sony xperia tablet z, android 4.3

    Screenshots are also attached. (On the loading screenshot, that is the exact moment the game quits to homescreen, and the message on screenshot 2 appears.)

    I sent the log thru app feedback report. (Did it few times)
     

    Attached Files:

  12. Veganasaurus

    Veganasaurus New Member

    Joined:
    5 May 2017
    Messages:
    12
    Same here,

    Xiaomi redmi note 3, mtk processor, cyanogenmod rom. Won't get past loading screen
     
  13. "har"Smash until the end

    "har"Smash until the end Well-Known Member

    Joined:
    5 Apr 2017
    Messages:
    453
    Location:
    Somewhere in the earth
    Happen here
    Phone using:redmi note 3
    Problem:stuck at server maintenance
     
  14. Johnnieday

    Johnnieday Member

    Joined:
    12 Jun 2017
    Messages:
    49
    Same here : stuck at "logging in" and app crashes.
    iOS 10.3.2.
    Reinstalled game. Same problem.

    Edit : iPhone 6S Plus
     
  15. cafucito

    cafucito New Member

    Joined:
    2 May 2017
    Messages:
    16
    Same problem here
    Same IOS
    Weird thing is that app crashes, never happened before
     
  16. Karthik1751

    Karthik1751 New Member

    Joined:
    21 May 2017
    Messages:
    23
    Now a days game lags little bits which makes my gameplay unplayable .
     
  17. Captain miro

    Captain miro New Member

    Joined:
    17 Jun 2017
    Messages:
    9
    server maintenance, its not your device guys , just wait :rolleyes::D:confused:
     
  18. Totoro

    Totoro Active Member

    Joined:
    20 May 2017
    Messages:
    321
    Occupation:
    Tree Spirit
    Location:
    Large Camphor Tree
    Last edited: 17 Jun 2017
  19. cafucito

    cafucito New Member

    Joined:
    2 May 2017
    Messages:
    16
    May he
    Still, is weird that te app crashes instead of popping a banner like everytime they do maintenance

    Another weird thing, I was able to connect and play again, after posting my first comment, and now the problem is back
     
  20. LostAndContent

    LostAndContent New Member

    Joined:
    17 Jun 2017
    Messages:
    3
    Same issue on my iPad. Glad to hear it's just server maintenance.
     
    Karthik1751 likes this.

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