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Android users - current black screen - ISSUE found and FIXED

Discussion in 'Bugs, Issues & Inquiries' started by Flint, 13 Feb 2018.

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  1. bommberman

    bommberman New Member

    Joined:
    27 Aug 2017
    Messages:
    2
    Wew i though it just me....,i hope dev will fix it soon...
     
    bommberman, 13 Feb 2018
    #21
  2. Pelipoika

    Pelipoika New Member

    Joined:
    8 Feb 2018
    Messages:
    4
    Still no update in App Store?
     
    Pelipoika, 13 Feb 2018
    #22
  3. The Grim Repair

    The Grim Repair Community Manager

    Joined:
    26 Sep 2017
    Messages:
    860
    Update:

    We found the issue causing the blackscreens and are currently workoing on a fix. I expect it to take between few hours to a day (as soon as I have specific info I will share) - please stay patient :)


    The Update is available in the App store since few hours.
    Please go to your App store - Updates - swipe down to refresh - and you are good to update the game :)
     
    The Grim Repair, 13 Feb 2018
    #23
    Ash KOT and The Skywolf like this.
  4. Pelipoika

    Pelipoika New Member

    Joined:
    8 Feb 2018
    Messages:
    4
    Working. Thanks!
     
    Pelipoika, 13 Feb 2018
    #24
  5. Icecold1978

    Icecold1978 New Member

    Joined:
    29 Oct 2017
    Messages:
    2
     
    Icecold1978, 13 Feb 2018
    #25
  6. The Grim Repair

    The Grim Repair Community Manager

    Joined:
    26 Sep 2017
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    Yes, once the fix is live, you would need to update the game.
     
    The Grim Repair, 13 Feb 2018
    #26
  7. Icecold1978

    Icecold1978 New Member

    Joined:
    29 Oct 2017
    Messages:
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    Still got the black screen i removed the app and re-installed the game but still black screen
     
    Icecold1978, 13 Feb 2018
    #27
    MissYo82 likes this.
  8. Ash KOT

    Ash KOT MVP

    Joined:
    30 Aug 2017
    Messages:
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    They are still working on the fix.
     
    Ash KOT, 13 Feb 2018
    #28
  9. MissYo82

    MissYo82 New Member

    Joined:
    13 Feb 2018
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    2
    I hope they compensate us for this problem, it's not fair.
     
    MissYo82, 13 Feb 2018
    #29
  10. Ash KOT

    Ash KOT MVP

    Joined:
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    Compensate you how?
    They are working hard to get it fixed :)
     
    Ash KOT, 13 Feb 2018
    #30
  11. Cezo

    Cezo New Member

    Joined:
    13 Feb 2018
    Messages:
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    Difference between mobile(240mb) and tablets(116mb) update size may cause that problem i think. Lets wait for fix update.
     
    Cezo, 13 Feb 2018
    #31
  12. Ser Tomaz

    Ser Tomaz Active Member

    Joined:
    24 Dec 2017
    Messages:
    205
    I updated and got another error, ads won't load and make the game hung.[​IMG]
    https://imgur.com/a/6pdrR
     
    Last edited: 13 Feb 2018
    Ser Tomaz, 13 Feb 2018
    #32
  13. Miika

    Miika Game Lead

    Joined:
    29 Mar 2017
    Messages:
    953
    The fix for the Android black screen has now been sent to Google Play. The availability of updates always varies a bit from region to region so you might have it available already or in the next few hours.

    The reason for the issue was that the previous update got corrupted during the submission to Google Play. We resubmitted it with a bumped version number and everything works now. The version number for the updated version is 2.8.17845.

    Sorry for inconvenience! We will add a step to our submission checks in the future to make sure this doesn’t happen anymore.
     
    Miika, 13 Feb 2018
    #33
    Cryix, Nutella and USS Merica! like this.
  14. Flint

    Flint Well-Known Member

    Joined:
    1 Oct 2017
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    Location:
    Netherlands
    Thank Devs for the hard work! I know it must have been hard for you. I say don't worry, none of us are perfect. I only was afraid my tablet was getting too old for the modern games and updates.

    I just downloaded it again and it works fine.

    Regards,

    Flint
     
    Flint, 13 Feb 2018
    #34
  15. Nutella

    Nutella New Member

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    13 Feb 2018
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    Shank you so much for solving the problem , works fine <3
     
    Nutella, 13 Feb 2018
    #35
  16. MissYo82

    MissYo82 New Member

    Joined:
    13 Feb 2018
    Messages:
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    THANK'S !!!!!
     
    MissYo82, 13 Feb 2018
    #36
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