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Android users - current black screen - ISSUE found and FIXED

Discussion in 'Bugs, Issues & Inquiries' started by Flint, 13 Feb 2018.

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  1. Flint

    Flint Well-Known Member

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    Hello All,

    Just downloaded the new update and since then Battle Bay stop working. The screen goes dark and that is all. I deleted the Battle Bay and re-installed it, but same thing. Black screen and nothing happens.

    So, I guess the new update does not work on my tablet anymore. Well, thanks for that. I am not going to buy a new tablet just to BB.

    So, I am afraid this is the end for me.

    Kind regards,

    Flintje
     
    Flint, 13 Feb 2018
    #1
    Aquaholic, REFAT HASAN, Nutella and 1 other person like this.
  2. Mad_Bulls_007

    Mad_Bulls_007 Well-Known Member

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    It's still under maintenance.. it's not working for anyone:)
     
    Mad_Bulls_007, 13 Feb 2018
    #2
  3. KilledWhale

    KilledWhale Developer

    Joined:
    3 Apr 2017
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    What kind of device are you using?
    iOS / Android version?
    What model is it?

    If you don't get to see the "Under maintenance" -window then that sounds like there's actually something wrong.
     
    KilledWhale, 13 Feb 2018
    #3
    The Grim Repair likes this.
  4. Flint

    Flint Well-Known Member

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    I have a Samsung Note 10.1 GT-N8010 tablet with Android 4.1.2.

    It worked fine, until today. And sadly I cannot update Android for this tablet anymore.
     
    Flint, 13 Feb 2018
    #4
  5. Flint

    Flint Well-Known Member

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    I don't see "Under Maintenance", the screen just goes black.

    Restarting my tablet does not make a difference either.

    So, I cannot do anything anymore.
     
    Flint, 13 Feb 2018
    #5
  6. Kaynar

    Kaynar New Member

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    Same thing for me i have an Amazon fire tablet 5th generation and i only have a black screen aswel!!!
     
    Kaynar, 13 Feb 2018
    #6
  7. Kaynar

    Kaynar New Member

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    This really sucks because i sunken some $$ in this game....
     
    Kaynar, 13 Feb 2018
    #7
  8. Flint

    Flint Well-Known Member

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    Thanks, I hope so. I know my tablet is old, so some apps just don't work (anymore) on it. So, I thought it happened with BB now also.

    I downloaded the new update, so thought it would work right away..,
     
    Flint, 13 Feb 2018
    #8
  9. Cryix

    Cryix Well-Known Member

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    Android.......I see a black screen.....:eek:wht do u mean by something wrongo_O
     
    Cryix, 13 Feb 2018
    #9
  10. Cryix

    Cryix Well-Known Member

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    Hey devs!! Plz help us all:(
     
    Cryix, 13 Feb 2018
    #10
  11. Pelipoika

    Pelipoika New Member

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    It doesn’t work with IOS either. At game start is announce that there is update available, but there is no update in App Store.
     
    Pelipoika, 13 Feb 2018
    #11
  12. Ser Tomaz

    Ser Tomaz Active Member

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    Same problem as #1, Huawei android 5.1
     
    Ser Tomaz, 13 Feb 2018
    #12
    BezNika :3 likes this.
  13. Hi im Stick

    Hi im Stick New Member

    Joined:
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    Same here, black screen only,my guild members are playing now
     
    Hi im Stick, 13 Feb 2018
    #13
  14. Nutella

    Nutella New Member

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    Same for me all black screen , using samsung galaxy tab S3
     
    Nutella, 13 Feb 2018
    #14
  15. The Grim Repair

    The Grim Repair Community Manager

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    Hey we are currently investigating the issue - will keep you updated here!
     
    The Grim Repair, 13 Feb 2018
    #15
    Aquaholic, USS Merica!, BezNika :3 and 1 other person like this.
  16. The Skywolf

    The Skywolf Member

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    Wiko pulp 4g, Android 5.1, black screen, no maintenance window.
     
    The Skywolf, 13 Feb 2018
    #16
  17. USS Merica!

    USS Merica! New Member

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    Galaxy mega 2, black screen
     
    USS Merica!, 13 Feb 2018
    #17
  18. Darwin nailed it

    Darwin nailed it Member

    Joined:
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    33
    Same problem with me devs, please fix this asap, its just all black after the latest update, and my device is - wait..wait- a Dell laptop, looks like new update isn't compatible with tablets and laptops, it was working just fine before this.
     
    Last edited: 13 Feb 2018
    Darwin nailed it, 13 Feb 2018
    #18
  19. The Grim Repair

    The Grim Repair Community Manager

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    Hey we have 2 posts in here already stating:

    - we are aware of the black screen issue
    - we are investigating the issue
    - we will update you with news here

    Please do not add more of the same comments as it will drown out the important posts.
     
    The Grim Repair, 13 Feb 2018
    #19
    Flint, REFAT HASAN and The Skywolf like this.
  20. Flint

    Flint Well-Known Member

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    Tested the new update on my PC just a minute ago. I am running Bluestacks, a program with which you can run apps on the PC. But there also a black screen after updating, whilst before it ran without a problem.
     
    Flint, 13 Feb 2018
    #20
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