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Android users - current black screen - ISSUE found and FIXED

Discussion in 'Bugs, Issues & Help' started by Flint, 13 Feb 2018.

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  1. Flint

    Flint Member

    Joined:
    1 Oct 2017
    Messages:
    48
    Location:
    Netherlands
    Hello All,

    Just downloaded the new update and since then Battle Bay stop working. The screen goes dark and that is all. I deleted the Battle Bay and re-installed it, but same thing. Black screen and nothing happens.

    So, I guess the new update does not work on my tablet anymore. Well, thanks for that. I am not going to buy a new tablet just to BB.

    So, I am afraid this is the end for me.

    Kind regards,

    Flintje
     
  2. RohitHebbar

    RohitHebbar Member

    Joined:
    25 Jun 2017
    Messages:
    36
    It's still under maintenance.. it's not working for anyone:)
     
  3. KilledWhale

    KilledWhale Developer

    Joined:
    3 Apr 2017
    Messages:
    25
    What kind of device are you using?
    iOS / Android version?
    What model is it?

    If you don't get to see the "Under maintenance" -window then that sounds like there's actually something wrong.
     
    The Grim Repair likes this.
  4. Flint

    Flint Member

    Joined:
    1 Oct 2017
    Messages:
    48
    Location:
    Netherlands
    I have a Samsung Note 10.1 GT-N8010 tablet with Android 4.1.2.

    It worked fine, until today. And sadly I cannot update Android for this tablet anymore.
     
  5. Flint

    Flint Member

    Joined:
    1 Oct 2017
    Messages:
    48
    Location:
    Netherlands
    I don't see "Under Maintenance", the screen just goes black.

    Restarting my tablet does not make a difference either.

    So, I cannot do anything anymore.
     
  6. Kaynar

    Kaynar New Member

    Joined:
    13 Feb 2018
    Messages:
    2
    Same thing for me i have an Amazon fire tablet 5th generation and i only have a black screen aswel!!!
     
  7. Kaynar

    Kaynar New Member

    Joined:
    13 Feb 2018
    Messages:
    2
    This really sucks because i sunken some $$ in this game....
     
  8. Flint

    Flint Member

    Joined:
    1 Oct 2017
    Messages:
    48
    Location:
    Netherlands
    Thanks, I hope so. I know my tablet is old, so some apps just don't work (anymore) on it. So, I thought it happened with BB now also.

    I downloaded the new update, so thought it would work right away..,
     
  9. Cryix

    Cryix Member

    Joined:
    20 Sep 2017
    Messages:
    43
    Android.......I see a black screen.....:eek:wht do u mean by something wrongo_O
     
  10. Cryix

    Cryix Member

    Joined:
    20 Sep 2017
    Messages:
    43
    Hey devs!! Plz help us all:(
     
  11. Pelipoika

    Pelipoika New Member

    Joined:
    8 Feb 2018
    Messages:
    4
    It doesn’t work with IOS either. At game start is announce that there is update available, but there is no update in App Store.
     
  12. Ser Tomaz

    Ser Tomaz New Member

    Joined:
    24 Dec 2017
    Messages:
    9
    Same problem as #1, Huawei android 5.1
     
    BezNika :3 likes this.
  13. Hi im Stick

    Hi im Stick New Member

    Joined:
    30 Nov 2017
    Messages:
    2
    Same here, black screen only,my guild members are playing now
     
  14. Nutella

    Nutella New Member

    Joined:
    13 Feb 2018
    Messages:
    2
    Same for me all black screen , using samsung galaxy tab S3
     
  15. The Grim Repair

    The Grim Repair Community Coordinator

    Joined:
    26 Sep 2017
    Messages:
    519
    Hey we are currently investigating the issue - will keep you updated here!
     
  16. The Skywolf

    The Skywolf New Member

    Joined:
    13 Feb 2018
    Messages:
    1
    Wiko pulp 4g, Android 5.1, black screen, no maintenance window.
     
  17. USS Merica!

    USS Merica! New Member

    Joined:
    13 Feb 2018
    Messages:
    1
    Galaxy mega 2, black screen
     
  18. Darwin nailed it

    Darwin nailed it Member

    Joined:
    29 Jun 2017
    Messages:
    31
    Same problem with me devs, please fix this asap, its just all black after the latest update, and my device is - wait..wait- a Dell laptop, looks like new update isn't compatible with tablets and laptops, it was working just fine before this.
     
    Last edited: 13 Feb 2018
  19. The Grim Repair

    The Grim Repair Community Coordinator

    Joined:
    26 Sep 2017
    Messages:
    519
    Hey we have 2 posts in here already stating:

    - we are aware of the black screen issue
    - we are investigating the issue
    - we will update you with news here

    Please do not add more of the same comments as it will drown out the important posts.
     
    Flint, REFAT HASAN and The Skywolf like this.
  20. Flint

    Flint Member

    Joined:
    1 Oct 2017
    Messages:
    48
    Location:
    Netherlands
    Tested the new update on my PC just a minute ago. I am running Bluestacks, a program with which you can run apps on the PC. But there also a black screen after updating, whilst before it ran without a problem.
     
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