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Ad issues in game

Discussion in 'Bugs, Issues & Inquiries' started by Kelemvor, 31 Aug 2017.

  1. Pratik

    Pratik Member

    Joined:
    18 Aug 2017
    Messages:
    43
    same problem
     
    Jamel H. and ShipCrusherCz like this.
  2. The Grim Repair

    The Grim Repair Community Manager

    Joined:
    26 Sep 2017
    Messages:
    860
    Could you please let us know exactly which ads these are? We need the exact name and screenshots would be most helpful!
    The problem are the specific ad providers - and we need that info so we can forward it.
     
    SupremeCalamitas likes this.
  3. Flint

    Flint Well-Known Member

    Joined:
    1 Oct 2017
    Messages:
    983
    Location:
    Netherlands
    Hello Grim,

    That is the problem, I cannot see which providers they are, because the screen turns black.

    The ads that are working are from Rovio and a game with some soldiers (cannot recall the name), but with most others the screen turns black and I have to restart the game again.

    Regads,
    Flint
     
    Jamel H. and ShipCrusherCz like this.
  4. Cryix

    Cryix Well-Known Member

    Joined:
    20 Sep 2017
    Messages:
    220
    Who cares? :p
     
  5. Scourge Argaen

    Scourge Argaen Well-Known Member

    Joined:
    9 May 2017
    Messages:
    581
    Location:
    United Kingdom
    I think I'll post this here as it's ad relevant, the ones in particular are the Wish ads. I like to play music in the background of the game through the Google Play Music app that came as standard. This particular ad frustratingly enough is able to pause my music app and if I turn my music back on it will pause the ad. I've resorted to muting the tripe of an advert but what I want to know is why the ad has the capability to interact with my app? It's the only one that does it.
     
  6. ShinkuMoon

    ShinkuMoon Member

    Joined:
    16 Dec 2017
    Messages:
    34
    I doubt it is related to specific ads, at least not after the latest update which makes things a lot worse. Almost every ad after battle wins will result black screen unless I click the x button as soon as the ad ends. Still, I put up a list of ads just in case you don't know where to look:

    1. Angry birds franchise (including AB 2, blast, evolution)
    2. Sea Game
    3. War Bot
    4. some non-game apps I forgot its name
    5. Alliance

    Some of ads didn't have problems before this update so I doubt it is the providers to be blamed.

    Have to say this subtle approach to sell VIPs might be smart but for players who aim to F2P this will go south pretty quickly.
     
    Last edited: 30 May 2018
    Jamel H. likes this.
  7. Adam Freeman

    Adam Freeman Member

    Joined:
    25 Mar 2018
    Messages:
    31
    Player name: ironcladbeare 362
    I do not receive any ads to get 50% bonus except the ROVIO's ads since about 10 days.I thought this problem stopped after 3 days when I got almost 10 ROVIO ads and the 50% bonus but after the problem started again until now
     
  8. Mad_Bulls_007

    Mad_Bulls_007 Well-Known Member

    Joined:
    25 Jun 2017
    Messages:
    623
    Please make an option to mute the ads.
    Thank you. :)
    Screenshot_20180608-094827.jpg
     
  9. baysider

    baysider Active Member

    Joined:
    27 Jun 2017
    Messages:
    78
    Location:
    USA
    after the game updated itself today for various bug fixes... once i watch the shop refresh ad, the shop doesn’t refresh.
     
    Last edited: 12 Jun 2018
  10. baysider

    baysider Active Member

    Joined:
    27 Jun 2017
    Messages:
    78
    Location:
    USA
  11. envylife

    envylife Well-Known Member

    Joined:
    17 Jun 2017
    Messages:
    2,770
    In the latest release I'm not getting the option to watch ads about 1/3-1/2 of the time. I just get "normal rewards" at the end.
     
  12. MiracleMax

    MiracleMax Member

    Joined:
    24 Mar 2018
    Messages:
    38
    All ads crashed the app today. After I watched the ads, it restarted the app itself and gave me no extra gold and sugar.
    Also every time it does this, the sound is turned off too.
    I am not watching ads anymore
     
  13. Mad_Bulls_007

    Mad_Bulls_007 Well-Known Member

    Joined:
    25 Jun 2017
    Messages:
    623
    Same. I thought of reporting it. But u already did . Haha. ;-)
     
  14. Schrödinger

    Schrödinger Member

    Joined:
    3 Jul 2017
    Messages:
    27
    Same issue. Ads not from Rovio.
     
  15. BearBearMawo

    BearBearMawo New Member

    Joined:
    26 Apr 2018
    Messages:
    4
    Same here. the Unity ads crashed the game.
     
  16. #DDPGPJLV

    #DDPGPJLV Member

    Joined:
    18 Dec 2017
    Messages:
    33
    Server maintenance over, but this bug is still not fixed
     
    Jamel H. likes this.
  17. Adam Freeman

    Adam Freeman Member

    Joined:
    25 Mar 2018
    Messages:
    31
    It is true that this problem is annoying, but I believe that the geniuses do their best to solve this problem of ads as soon as possible. just a little patience
     
  18. _devill

    _devill Well-Known Member

    Joined:
    27 Jul 2017
    Messages:
    363
    Location:
    Pune, Maharashtra
    @The Grim Repair

    The game is restarting when I finish watching an ad for the shop refresh. It's happening every time. If i kill relaunch the watch video button is again available for shop refresh with the same result as before. I was not having this issue yesterday.
     
  19. Ash KOT

    Ash KOT MVP

    Joined:
    30 Aug 2017
    Messages:
    2,100
    This is a problem with the third party company serving the ads.
    Can you confirm which ads specifically are causing the issues so we can forward this info on and speed up the fix.
     
  20. Jamel H.

    Jamel H. Active Member

    Joined:
    29 Oct 2017
    Messages:
    118
    You locked my previous post on this and trying to explain that something new has occurred with the ads. It's no particular ad that causes my app to restart... it's all ads and therefore I receive no bonus reward at all. Prior to this morning, my experience with watching ads was the same as everyone else... it only happened occasionally and with certain ads. Now it is completely impossible for me to receive bonuses because all ads trigger the same outcome.... app restart and no bonus. Thank you.
     

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