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White screen after video finishes loading after battle or market refresh

Discussion in 'Bugs, Issues & Inquiries' started by Captian :Death, 2 Oct 2017.

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  1. Captian :Death

    Captian :Death New Member

    Joined:
    30 Sep 2017
    Messages:
    16
    The screen turns white and game freezes after every video completes and guess what no pearls or bonus. This is same case for both battle and market refresh. Loowing too many pearls and resources. This white screen actually slides in after the video is completed, hope this detail help.

    PS would have sent the screen shot but it's just a plain white screen
     
    Captian :Death, 2 Oct 2017
    #1
    _devill likes this.
  2. Siddharth Gotawala

    Siddharth Gotawala New Member

    Joined:
    4 Oct 2017
    Messages:
    2
    Hello,
    After updating this game, whenever I see ad after that ad close button should be appear but after 2-3 days I m getting this blank white screen after ad

    Kindly help me to resolve this problem

    Thanks,
    Siddharth Gotawala
     
    Siddharth Gotawala, 4 Oct 2017
    #2
    FearsomeChicken likes this.
  3. FearsomeChicken

    FearsomeChicken Well-Known Member

    Joined:
    16 Aug 2017
    Messages:
    401
    Bump, facing the same issue after update
     
    FearsomeChicken, 5 Oct 2017
    #3
  4. The Grim Repair

    The Grim Repair Community Manager

    Joined:
    26 Sep 2017
    Messages:
    860
    Hey everyone - this is a known issue. Unfortunately it creeps up ever so often, after every new Update - but nothing we can fix on our end as it has to do with the ad providers.
    This one is out of our hands.
     
    The Grim Repair, 5 Oct 2017
    #4
  5. Captian :Death

    Captian :Death New Member

    Joined:
    30 Sep 2017
    Messages:
    16
    Sti
    Still the same issue. The same ads sometime works but most times doesn't. The only solution then would be to get a VIP subscription after all.

    This issue also started after cancelling the VIP subscription anyway related to that??
     
    Captian :Death, 6 Oct 2017
    #5
  6. KilledWhale

    KilledWhale Developer

    Joined:
    3 Apr 2017
    Messages:
    38
    @Captian :Death
    @Siddharth Gotawala
    @PotatoHunter

    Are you having this issue on iOS or on Android?
    Also which OS version are you running?
    We think we have identified some of the ads causing white screen of death and we're working on getting it fixed and information about platforms where it's occurring would be helpful!
     
    KilledWhale, 6 Oct 2017
    #6
    Captian :Death likes this.
  7. -Marco-

    -Marco- New Member

    Joined:
    6 Oct 2017
    Messages:
    4
    Cant join the guild.Whenever i join the guild the error comes that you are already in the guild

    Please help!
     
    -Marco-, 6 Oct 2017
    #7
    Captian :Death likes this.
  8. FearsomeChicken

    FearsomeChicken Well-Known Member

    Joined:
    16 Aug 2017
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    401
    Thank you for looking into it. I'm running iOS version 8.1 on iPhone 6+, the white-screen-after-ads problem happens around 60-70% of the time now (only after the recent update).

    Additional info : Sometimes after clicking the "claim bonus" button, the screen blinks once and no ads were shown at all, instead the game think I have already watched the ad and lets me press the "arrow" button to exit the post-battle screen with the battle bonus already credited.
     
    FearsomeChicken, 6 Oct 2017
    #8
    Captian :Death likes this.
  9. FearsomeChicken

    FearsomeChicken Well-Known Member

    Joined:
    16 Aug 2017
    Messages:
    401
    @KilledWhale
    The white screen problem seems to have gone for me, thank you so much.
     
    FearsomeChicken, 6 Oct 2017
    #9
    Captian :Death and KilledWhale like this.
  10. Captian :Death

    Captian :Death New Member

    Joined:
    30 Sep 2017
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    Thanks bro fixed.. but still some ads throw is out of the game.
    On ios
     
    Captian :Death, 8 Oct 2017
    #10
  11. Captian :Death

    Captian :Death New Member

    Joined:
    30 Sep 2017
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    Thanks for the fix :)
     
    Captian :Death, 8 Oct 2017
    #11
  12. KilledWhale

    KilledWhale Developer

    Joined:
    3 Apr 2017
    Messages:
    38
    Can you elaborate a bit on what happens?
    Does the game crash when watching an ad or does it just get stuck somehow?

    If it's crash related (game just closing), can you please provide me (for example by private message) with your username or account id (from options/account) so I may be able to further narrow down the issue.
     
    KilledWhale, 8 Oct 2017
    #12
  13. FearsomeChicken

    FearsomeChicken Well-Known Member

    Joined:
    16 Aug 2017
    Messages:
    401
    Yea I'm having the game crash after ads sometimes too (around 30% of the time). Once the video ad finished, the game just crashes before the final static ad screen loads up (the one where you're supposed to click "x"). I'm running iOS 8.1 and my ID is #BYSVBHMT. Thank you.
     
    FearsomeChicken, 9 Oct 2017
    #13
  14. Andrey A

    Andrey A New Member

    Joined:
    9 Oct 2017
    Messages:
    2
    Also since yesterday evening, I can not enter the not guilty of the guilds, writes: "Error-The player is already in a guild"
     
    Andrey A, 9 Oct 2017
    #14

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