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Can't tap anything on battlebay

Discussion in 'Bugs, Issues & Inquiries' started by Lucian758, 29 Jun 2017.

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  1. Lucian758

    Lucian758 Member

    Joined:
    28 Jun 2017
    Messages:
    43
    After update I can tap the screen of battle bay
    Screen is stuck at daily reward box
    Device: Samsung s6
    Android 7.0
    Screenshot of screen:[​IMG]
     
    Lucian758, 29 Jun 2017
    #1
  2. AcapulcoGold

    AcapulcoGold New Member

    Joined:
    29 Jun 2017
    Messages:
    27
    Hello,

    I have got the exact same problem, i can't play anymore to the game since the last update of 29/06.

    I'm on a galaxy s7, screen is stuck to the welcome screen and i can't interract anywhere on the screen, so i can't play anymore.

    I tried restarting the phone, i also deleted and reinstalled the game but it doesn't change anything....

    I'm a VIP user, and so i'm wasting my VIP days for NOTHING because of it if i can't play anymore... Please help us quickly
     
    AcapulcoGold, 29 Jun 2017
    #2
  3. Pinecone

    Pinecone Developer

    Joined:
    29 Mar 2017
    Messages:
    65
    Location:
    Finland
    Try turning off Samsung "Game Tools", it seems to be interfering with the game.
     
    Pinecone, 29 Jun 2017
    #3
  4. AcapulcoGold

    AcapulcoGold New Member

    Joined:
    29 Jun 2017
    Messages:
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    Hello, i tried this and indeed it works.
    But i wish to use the game tools of samsung because it offers good function, in particular the one disabling return and home button while playing a game, allowing to not shut the game in the middle of a match.
    Do you plan to make the game more compatible with the game tools? It was working perfectly with game tools just before that update!
     
    AcapulcoGold, 29 Jun 2017
    #4
  5. Cool Penguin

    Cool Penguin Member

    Joined:
    28 May 2017
    Messages:
    61
    No such app on my Honor 8 phone, yet facing the same problem. The game does respond to the return button on the phone tho.
    EDIT: for me it was the Twilight app that was interfering with the game.
     
    Last edited: 29 Jun 2017
    Cool Penguin, 29 Jun 2017
    #5
  6. Lucian758

    Lucian758 Member

    Joined:
    28 Jun 2017
    Messages:
    43
    Okay turning game tools app off made game work fine thanks
     
    Lucian758, 29 Jun 2017
    #6
  7. GhostYasuo

    GhostYasuo Active Member

    Joined:
    17 May 2017
    Messages:
    200
    Is this only happening on Samsung devices?
     
    GhostYasuo, 29 Jun 2017
    #7
  8. FatherTusker

    FatherTusker New Member

    Joined:
    19 Jun 2017
    Messages:
    1
    Same for me, on a Samsung Galaxy Note 5. I could only use the stylus; finger touches weren't recognised. Pausing Twilight fixed the problem (I suspect it may be related to screen overlay apps).
     
    FatherTusker, 29 Jun 2017
    #8
    Cool Penguin likes this.
  9. codemonkee

    codemonkee New Member

    Joined:
    7 Apr 2017
    Messages:
    10
    It is overlays, same thing happens when using Lux now.
     
    codemonkee, 1 Jul 2017
    #9
  10. jol

    jol New Member

    Joined:
    2 Jul 2017
    Messages:
    1
    I have the exact same issue with xperia Z3. How that could have passed QA ?
     
    jol, 2 Jul 2017
    #10
  11. Njay07

    Njay07 New Member

    Joined:
    9 May 2017
    Messages:
    4
    Mines now unresponsive, no such thing as a twilight app and I'm not a Samsung user. Any ideas on how to fix? It was fine yesterday even after the update
     
    Njay07, 2 Jul 2017
    #11

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