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Issues with display after update

Discussion in 'Bugs, Issues & Inquiries' started by Birddog4, 18 Oct 2018.

  1. - 9527 -

    - 9527 - New Member

    Joined:
    18 Oct 2018
    Messages:
    1
    Some problem. I can’t go anywhere, don’t say how to play the game. ROVIO are wasting my VIP. What are you gonna do to pay me back?
    Ps. I m using iPhone X
     
  2. YerJokinArnYer

    YerJokinArnYer MVP

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    UK
  3. Kirk

    Kirk New Member

    Joined:
    18 Oct 2018
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    23
    I had the same issue on an old Ipad I use and I think I had it set to low res. So I deleted the app and reloaded it and everything was reloaded in high res and it works fine. Just an FYI in case this works for others.
     
  4. AngryMightyShark

    AngryMightyShark New Member

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    18 Oct 2018
    Messages:
    15
    Is there any risk to loose all our progression data ?
     
  5. Grey8

    Grey8 New Member

    Joined:
    18 Oct 2018
    Messages:
    1
    I have the same issue on iPad... everything is shifted to the right. If you are lucky enough to get into a battle, the weapons are also shifted off the screen. You can only move the boat around and not shoot.
     
  6. YerJokinArnYer

    YerJokinArnYer MVP

    Joined:
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    Ensure you connect your account to facebook or one of the other options before you do it and you’ll be ok.
     
  7. Kirk

    Kirk New Member

    Joined:
    18 Oct 2018
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    23
    Im no techy but it loaded all my data back up as it was before. It simply gave me a notice that it recognized I had made progress in the game previously and asked it I wanted it restored. I said yes and all was back to normal.
     
  8. Kirk

    Kirk New Member

    Joined:
    18 Oct 2018
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    23
    Yes, Mine is attached to apple game center
     
    YerJokinArnYer likes this.
  9. AngryMightyShark

    AngryMightyShark New Member

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    18 Oct 2018
    Messages:
    15
    Erased and reinstalled but nothing has changed
     
  10. YerJokinArnYer

    YerJokinArnYer MVP

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    Did you turn low resolution mode off when you reinstalled (before reinstating your account)?
     
  11. AngryMightyShark

    AngryMightyShark New Member

    Joined:
    18 Oct 2018
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    Couldn’t do anything. Game loads immediately as last time. Consider it is bricked.
     
  12. gor.030

    gor.030 New Member

    Joined:
    12 Feb 2018
    Messages:
    19
    B457287B-79B9-4E29-984C-56E19B267B7A.png Same issue on iphone 6Plus IOS 12 - can’t do a thing. :(
    Wish I could access options to switch resolution.
    Please advise how I may resolve this.
    Thanks.

    My guild is waiting for me....
     
  13. YerJokinArnYer

    YerJokinArnYer MVP

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    If you had it backed up to Facebook or other system, perhaps try (after deleting) clear the cache so that it doesn’t immediately find the data?
    You may have to play the demo again, but should be able to load your data after that.
     
  14. AngryMightyShark

    AngryMightyShark New Member

    Joined:
    18 Oct 2018
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    I will wait anyone who tried successfully your idea!
    I think the settings are stored in data saves whatever where they are on iCloud, Facebook hard disk and once deleted and reinstalled. We should have a new fresh account or the same settings, in twice cases à bricked game, maybe a new update with low resolution disabled for everybody.
     
  15. AngryMightyShark

    AngryMightyShark New Member

    Joined:
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    A question for those who have a working game: what happens if you enable low resolution? Can you try and reply here.
     
  16. AngryMightyShark

    AngryMightyShark New Member

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    Never try to check the low resolution box, you will then have resolution bricked as us
     
  17. Smag

    Smag Member

    Joined:
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    Messages:
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    I have iPhone X.. not seeing this issue.. though inventory is less wide than before which is irritating
     
  18. Lucent

    Lucent New Member

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    3 Aug 2018
    Messages:
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    Same issue on both iPad and iPhone.
     
  19. AngryMightyShark

    AngryMightyShark New Member

    Joined:
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    Finally
    Try this on your iPhone iOS 11+
    Make a total save of your iPhone with iTunes before processing to delete, will allow you to restore if you encounter any problems.
    Settings-> general -> storage on iPhone-> battle bay -> erase app (in red will erase all data of this app )
    Once done, reinstall Battle bay from AppStore
    Display problem should be fixed
    Enjoy
     
    Last edited: 19 Oct 2018
  20. Joshua cool

    Joshua cool New Member

    Joined:
    19 Oct 2018
    Messages:
    2
    I have the exact same screen shot. My other handphone iPhone 7+, i was using low resolution to play before the latest update. After updating, I cannot access to options to change back to high resolution. Now i am using my son’s account iphone 6 to type this post. I cannot choose my guild quests, cannot access my friend chat, guild chat, cannot see my inventory, cannot choose ships to get interceptor. Please fix this issue. The problem is those with this screenshot, have set to low resolution before the latest update and we cannot revert back to high resolution because I cannot click on options. My entire left column icons are missing!

    have
     

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