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DevReply Problem connecting Wi-Fi with UDP error message

Discussion in 'Bugs, Issues & Inquiries' started by Tofu, 13 Mar 2018.

  1. Tofu

    Tofu New Member

    Joined:
    13 Mar 2018
    Messages:
    4
    Hi,

    I can't play Battle Bay when I'm on a free wi-fi spot and this message appears : "Your internet provider doesn't support high performance network (UDP)". Is there any solution?
    Thank You
     
    Tofu, 13 Mar 2018
    #1
  2. TheAntiSnipe

    TheAntiSnipe Moon's haunted

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    Location:
    Classified top secret ;-)
    I get that when I'm on a super slow 4G connection as well, I think it has to do with the slow internet.
     
    TheAntiSnipe, 13 Mar 2018
    #2
  3. Tofu

    Tofu New Member

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    Never have this message on slow 4g connection (it disconnects or lag), only on wi-fi..
     
    Tofu, 13 Mar 2018
    #3
  4. Miika

    Miika Game Lead

    Joined:
    29 Mar 2017
    Messages:
    953
    This message means that the HTTP based login goes through but the game can not connect to the game servers using UDP protocol.
    It is very likely that the free wi-fi spot you are using blocks UDP traffic from their firewall.
     
    Miika, 13 Mar 2018
    #4
    StrictSalmon307 and Tofu like this.
  5. Tofu

    Tofu New Member

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    ok thank you
     
    Tofu, 13 Mar 2018
    #5
  6. AdmiralVerlaque

    AdmiralVerlaque New Member

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    10 Sep 2018
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    Hi,

    I'm also getting this message. I've checked with my network provider and all is working on their end. It only happens when on 4G. WiFi is fine.

    If the Udp protocol is being blocked via 4G, how to be allow it?

    Device: Sony Experia XZ2 Premium
     

    Attached Files:

    Last edited: 10 Sep 2018
    AdmiralVerlaque, 10 Sep 2018
    #6
  7. CaffeinatedChris

    CaffeinatedChris MVP

    Joined:
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    Get a new network provider; preferably one that doesn't lie to you about what traffic is/isn't being blocked. This message only appears if the UDP ports used for Battle Bay (or the protocol itself entirely) are blocked at the network level.

    Alternatively you could try using a piece of VPN software that tunnels your traffic over TCP, but this may increase latency. I can't recommend any specific provider for this, and it's definitely not a "supported" way to play Battle Bay.
     
    CaffeinatedChris, 11 Sep 2018
    #7
    AdmiralVerlaque likes this.
  8. AdmiralVerlaque

    AdmiralVerlaque New Member

    Joined:
    10 Sep 2018
    Messages:
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    Thanks for your advice on this matter, I'm not best pleased with my provider as they said it was BB side and not a network problem. I will raise this with them for sure.
    Thanks again.
     
    AdmiralVerlaque, 11 Sep 2018
    #8

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