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VIP Subscription is Active but game not recognizing it

Discussion in 'Bugs, Issues & Inquiries' started by CubanConnection, 6 Aug 2018.

  1. CubanConnection

    CubanConnection New Member

    Joined:
    12 Oct 2017
    Messages:
    2
    I've switched phones

    The game is not recognizing my VIP subscription. If I try to renew it, iTunes says it's already active.

    I'm stuck, I'm paying for something I can't use. I haven't tried cancelling the subscription and renew because I'm afraid I'll double pay.

    Is there a Customer Support page for this sort of stuff?
     
    CubanConnection, 6 Aug 2018
    #1
  2. TheAntiSnipe

    TheAntiSnipe Moon's haunted

    Joined:
    11 Jun 2017
    Messages:
    9,118
    Location:
    Classified top secret ;-)
    Hello, have you tried to "Restore Purchases"? It'll probably help.
    If it doesn't, you can open a support ticket here:
    https://support.rovio.com/hc/en-us/requests/new?ticket_form_id=233218
     
    TheAntiSnipe, 7 Aug 2018
    #2
  3. CubanConnection

    CubanConnection New Member

    Joined:
    12 Oct 2017
    Messages:
    2
    That worked....thanks.
    It took a bit to find it.
    For anyone else, go into Market, Subscriptions (VIP), and hit the Information Icon.
     
    CubanConnection, 7 Aug 2018
    #3
    TheAntiSnipe likes this.

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