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VIP not working

Discussion in 'Bugs, Issues & Inquiries' started by Deplorable, 1 Oct 2018.

  1. Deplorable

    Deplorable New Member

    Joined:
    24 Jun 2018
    Messages:
    4
    game states VIP active but can only select 2 quests and have to watch videos.........fix it or give me my money back !
    VIP chat also unavailable.
     
    Deplorable, 1 Oct 2018
    #1
  2. Deplorable

    Deplorable New Member

    Joined:
    24 Jun 2018
    Messages:
    4
    Deleted, reinstalled, CX subscription, ordered subscription.
    Nothing fixes the issue
    My issue, you have my money!
     
    Deplorable, 1 Oct 2018
    #2
  3. YerJokinArnYer

    YerJokinArnYer MVP

    Joined:
    1 Oct 2017
    Messages:
    1,197
    Location:
    UK
    You’ll need to share your player ID for anyone to be able to take a look. There is no way that they can find your in game profile without it.

    Some screenshots would be useful too (perhaps the subscriptions page which says VIP active and the guild question selection page)
     
    YerJokinArnYer, 1 Oct 2018
    #3
  4. Deplorable

    Deplorable New Member

    Joined:
    24 Jun 2018
    Messages:
    4
    #WGZPZKQM
     

    Attached Files:

    Deplorable, 1 Oct 2018
    #4
  5. YerJokinArnYer

    YerJokinArnYer MVP

    Joined:
    1 Oct 2017
    Messages:
    1,197
    Location:
    UK
    On the VIP subscription page, click on the ‘i’ button in the bottom right corner. I think there is a restore purchases button there. Have you tried that yet?
     
    YerJokinArnYer, 1 Oct 2018
    #5
  6. Deplorable

    Deplorable New Member

    Joined:
    24 Jun 2018
    Messages:
    4
    That fixed it. Thank you!
     
    Deplorable, 1 Oct 2018
    #6
    YerJokinArnYer likes this.

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