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Vip Abo not active

Discussion in 'Bugs, Issues & Inquiries' started by Rockin‘ Reptile, 20 Apr 2018.

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  1. Rockin‘ Reptile

    Rockin‘ Reptile New Member

    Joined:
    5 Jan 2018
    Messages:
    4
    Hey,
    I have my monthly abo since a couple of month.
    Today it worked but now I‘m getting the offer to buy it. Even if its already booked and payed.
    Please take care about that asap because its paid time.
    If there is no fast solution for that, I‘ll request my money back and will quit that abo.
    Looking forward to some rush help (I hope not to wait 6 weeks like others).
    Thanks guys
     
    Rockin‘ Reptile, 20 Apr 2018
    #1
  2. Feruhz

    Feruhz New Member

    Joined:
    5 Dec 2017
    Messages:
    17
    Location:
    Japan / Aichi-ken
    Me too... :(
    Why?
     
    Feruhz, 4 May 2018
    #2
  3. Ash KOT

    Ash KOT MVP

    Joined:
    30 Aug 2017
    Messages:
    2,100
    So you have both paid for VIP but it is not showing in game?
     
    Ash KOT, 4 May 2018
    #3
  4. Feruhz

    Feruhz New Member

    Joined:
    5 Dec 2017
    Messages:
    17
    Location:
    Japan / Aichi-ken
    Yes!
    But I found the answer, I’m creating a text to inform here in the forum.
     
    Feruhz, 5 May 2018
    #4
  5. Feruhz

    Feruhz New Member

    Joined:
    5 Dec 2017
    Messages:
    17
    Location:
    Japan / Aichi-ken
    I solved my problem by updating the my device system.

    Here are the steps for checking 3 main points:

    1 - Payment completed by store.
    2 - The latest operating system version of the device.
    3 - The latest version of the game.

    * {I only have devices with iOS system. I do not know how to check in Android system. I’m sorry.}
    4296A0A4-7F4A-4B0F-90BE-7FEAA4BEE1EF.png A2D2D13D-B8F0-4AAE-A317-A446F908FAA7.png CB511409-CC82-4565-BC57-AE72337DB3A4.png 1736A75C-C4ED-41AF-90BC-9DD0441CAC17.png
     
    Last edited: 5 May 2018
    Feruhz, 5 May 2018
    #5
    StrictSalmon307 and TheAntiSnipe like this.
  6. Rockin‘ Reptile

    Rockin‘ Reptile New Member

    Joined:
    5 Jan 2018
    Messages:
    4
    This worked out for me. Its was an email from the rovio support: Can you please try to restore the purchase? You can do this from subscription tab, by clicking the blue button with "i" in the lower right corner. After that please reboot the game.
     
    Rockin‘ Reptile, 5 May 2018
    #6
    Feruhz likes this.

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