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Two accounts same device, app don't ask which to use

Discussion in 'Bugs, Issues & Inquiries' started by Helius Maximus, 11 May 2017.

  1. Helius Maximus

    Helius Maximus Active Member

    Joined:
    25 Apr 2017
    Messages:
    255
    Occupation:
    PM
    Location:
    Monterrey, NL, MX
    Hello BB family, I have two accounts, one on my old cel phone and another in my new one. I want to be able to use both on the same new device, but i'm not able to select with which BB account i want to login. I also created another google play account and even that at the begining it ask which google account to use, BB keeps getting in the first account, the one I used to install the app for the first time. Also, it doesn't matter if i select yes or no to the restore progress question, it keeps getting to the first account always. I've seen on other friends devices it appears a little pop up window to select the BB account to use, but that is not happening in my case.
    I appreciate any sugestion to address this issue.
    Thanks.
     
  2. Helius Maximus

    Helius Maximus Active Member

    Joined:
    25 Apr 2017
    Messages:
    255
    Occupation:
    PM
    Location:
    Monterrey, NL, MX
    Ok, i found a workaround for this issue in my Android device. You have to erase data every time you need to login to BB with a specific account. Go to Applications --> BB --> Storage --> Clear Data. Then start BB, it ask for Google Play account, use the one that was not appearing, and then the pop up window pops now with the two BB accounts, select the desired one and presto!
    It's annoying that you have to do this every time you want to use one account or the other, but it is what it is.
    Hope this could help others.
    Happy wars!
     

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