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Restarting (I've already done it once)

Discussion in 'Bugs, Issues & Inquiries' started by ShinnsTheory, 21 Sep 2017.

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  1. ShinnsTheory

    ShinnsTheory New Member

    Joined:
    3 Jul 2017
    Messages:
    13
    Here is my issue.

    I would like to restart the game. My login information for Facebook will keep my primary saved information. I am fine with that, and I do not want to lose that.

    However, A couple weeks ago, I bought an iPad. I installed Battle Bay to it and the game was totally new to the system. I had to go thru the entire tutorial, etc. Perfect. Then, after that, I had the option to synch my old account to the game. I did that. At that point, I was able to play using my first account and the new account.

    Fastforward 2 weeks. I had to send the iPad back. I swapped it for a newer model (ie different iPad, different iOS, etc). When I logged into the app store, the only option I had was to download the game via iCloud. I went in and deleted all saved data from the iCloud. It still won't give me the option to "GET" the game, as if I were starting fresh. All I can do is download it from iCloud. And, when I do that, it only allows me to log in with my primary account (Facebook) or the dummy account I created with my old iPad.

    That being said.....

    1) Yes, I was able to start the game over
    2) Yes, I was also able to log into my first account in that same game
    3) No, now with a new iPad, I can't start fresh... I have 2 choices... my FB login or the dummy login I created with my old device.

    Can something be done about this? (I apologize for being very detailed... sometimes that helps)

    Thanks!!!
     
  2. Bennunator

    Bennunator Moderator

    Joined:
    3 Apr 2017
    Messages:
    321
    Hey,

    Could you send this to our support so that they can try to help? You can drop them a message here: rov.io/support
    Thanks!
     
  3. ShinnsTheory

    ShinnsTheory New Member

    Joined:
    3 Jul 2017
    Messages:
    13
    ok, will do. Thanks!
     

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