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refund ?

Discussion in 'Bugs, Issues & Inquiries' started by LUCPRIMEFULL, 18 Jan 2018.

  1. LUCPRIMEFULL

    LUCPRIMEFULL New Member

    Joined:
    29 Sep 2017
    Messages:
    9
    Hello, I had a 7-day subscription, but I did not know that it automatically renewed, and as soon as I realized I canceled it immediately, but I still discounted it on my credit card, I'd like to know how I can receive the refund
     
    LUCPRIMEFULL, 18 Jan 2018
    #1
  2. Scourge Argaen

    Scourge Argaen Well-Known Member

    Joined:
    9 May 2017
    Messages:
    581
    Location:
    United Kingdom
    You'll need to contact Rovio support and raise a ticket on that to determine whether or not they would grant a refund(see link below). There is an information box in the area that you go to purchase a subscription to advise on the renewals.

    support.rovio.com/hc/en-us/requests/new

    As thought for Rovio - Might be worth making this info box a step in the purchase process. I.e. Select the subscription you want, box pops up with the renewal detail and then you can choose to proceed or reject the purchase.
     
    Scourge Argaen, 19 Jan 2018
    #2

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