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Problems with crashing

Discussion in 'Bugs, Issues & Inquiries' started by behumble, 15 Sep 2017.

  1. behumble

    behumble Well-Known Member

    Joined:
    26 May 2017
    Messages:
    734
    Hey devs, for a couple days now after battles the game crashes.
    As in I will finish the game, and while the home screen is loading the app will crash.

    I saw in an earlier post that maybe clearing cache would help and ive done that a few times now and it has not helped. Only has been getting worse to where its after every single battle now.
    I play on a Droid MAXX
     
  2. behumble

    behumble Well-Known Member

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    Ok so i just uninstalled and reinstalled the app and its still happening. hellppp
     
  3. Miika

    Miika Game Lead

    Joined:
    29 Mar 2017
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    Have you tried rebooting your phone?
     
    The Otherguy likes this.
  4. behumble

    behumble Well-Known Member

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    Yes, but i havent tried resetting it

    Still crashing, so ill try reset :/
     
  5. behumble

    behumble Well-Known Member

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    @Miika Ive had no luck fixing the crashing problem, still is happening after every battle.

    I have another account on the same device, and it has not crashed yet. So maybe the problem is related to my main account?
    Either way it is getting increasingly frustrating to play knowing i have to wait for app to start up again.
     
  6. H.A.D.E.S

    H.A.D.E.S Well-Known Member

    Joined:
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    That's wierd!!
    Try clearing the game data and then rebooting your phone, then start the game again...you can even try clearing some internal memory of phone.
    Maybe it will help.
     
    behumble likes this.
  7. FozInKC

    FozInKC New Member

    Joined:
    25 May 2017
    Messages:
    1
    I am having the same exact problem on my one plus 3. I have plenty of cache and memory. I have reinstalled the game, deleted cache, closed all apps but game(because I know it closes itself after each battle)
    Please fix this problem, I have fleeted with numerous people having the same issue for days now.
     
    behumble likes this.
  8. behumble

    behumble Well-Known Member

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    Yes ive done that T-T
    Every time i clear data, it works for 1 or 2 game before glitching again
    Then if i clear and uninstall, then reinstall it has similar results
    Rebooting as well >.<
    thanks for the advice tho :D
     
  9. behumble

    behumble Well-Known Member

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    Yes!! I have a couple friends that are having the same problem as well and they are just as frustrated.
    I also have plenty of memory....just so strange. A bummer too
     
  10. American Marauder

    American Marauder Well-Known Member

    Joined:
    10 Jun 2017
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    567
    Occupation:
    CEO of The Skins Factory
    Location:
    Fort Lauderdale, Florida
    I just got kicked off the server in the middle of the game and can't get back on.

    Error: Connecting to Server Failed. Reconnecting...
     
  11. Miika

    Miika Game Lead

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    Sounds like you lost your internet connection.
     
  12. American Marauder

    American Marauder Well-Known Member

    Joined:
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    Occupation:
    CEO of The Skins Factory
    Location:
    Fort Lauderdale, Florida
    Except i immediately checked and was pushing 160 Mbps. Not sure what happened. Rebooted my iPhone afterwards.
     
  13. Miika

    Miika Game Lead

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    Did it start working after the reboot or you can't still get in? Nothing weird visible on the monitoring on our end and I can at also play normally.
     
  14. American Marauder

    American Marauder Well-Known Member

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    Occupation:
    CEO of The Skins Factory
    Location:
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    Yes it seems to be working ok. It worked fine up to that point. Though TechnoViking (and I believe ServTek) also said he kept getting kicked out of games. So not sure what the problem is. Seems to be US players. Anyway if it happens again, I'll mention it.
     
  15. Miika

    Miika Game Lead

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    Yeah It's possible that issues are sometimes so localized that we don't see them in overall metrics. Glad that it works again!
     
  16. behumble

    behumble Well-Known Member

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    So is there anything u can do for me? or no?
     
  17. JustPlainSowad

    JustPlainSowad Active Member

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    Occupation:
    Product Manager//Technology Entrepreneur
    Location:
    Dhaka, Bangladesh
    Happened to me as well. I uninstalled and reinstalled the app and now its working fine. I did support a report from the app when that happened.
     
  18. behumble

    behumble Well-Known Member

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    I wish it were that easy....
    Glad ur problem got fixed.
    Apparently demonic daddy is having similar problems, even worse than mine
     
  19. behumble

    behumble Well-Known Member

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    No? thanks :)
     
  20. Miika

    Miika Game Lead

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    Would it be possible to get the logcat logs from your device so we could try to investigate?
     
    behumble likes this.

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