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PATCH 2.6 BUG: Low resolution on iPhone 8 Plus

Discussion in 'Bugs, Issues & Inquiries' started by • Poison •, 14 Nov 2017.

  1. • Poison •

    • Poison • Member

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    Hey guys,

    Im getting a low resolution on my iPhone 8 Plus (similar resolution to a non-plus iphone).

    Im not talking about the "Half Resolution" ingame option, which only reduces the graphics quality. Im talking about a full on scale reduction.

    For example, my inventory (storage space) is only 6 items across, instead of the 7 items across for plus-sized iphones.

    I have tried uninstalling and reinstalling the game, and it did not help.

    Any help or feedback would be appreciated.

    Cheers
     
    Last edited: 15 Nov 2017
    • Poison •, 14 Nov 2017
    #1
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  2. • Poison •

    • Poison • Member

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    Bump.
     
    • Poison •, 14 Nov 2017
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  3. Ace Wyliams

    Ace Wyliams New Member

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    I am getting low resolution on my iPhone X as well. Please FIX. It looked much better before the update.
     
    Ace Wyliams, 14 Nov 2017
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  4. Ace Wyliams

    Ace Wyliams New Member

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    I just turned on half resolution and it was worse, so I think my issue with it looking worse has less to do with the resolution and more to do with the display on the iPhone X no longer getting used to the fullest.
     
    Ace Wyliams, 14 Nov 2017
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  5. Miika

    Miika Game Lead

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    Do you have any pre and post update screenshots you could show what do you mean by this?

    This change is intentional. Previously the game was using the whole display of iPhone X (by mistake) which caused major parts of the UI being coved by the bulge on the top of the screen. Now the game is letter boxed so it uses smaller portion of the screen but is at least fully usable. We will be looking into supporting iPhone X better in the future but that requires some major rework as it is the only device which does not have a rectangular screen.
     
    Miika, 14 Nov 2017
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  6. TboK-J

    TboK-J New Member

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    Last edited: 14 Nov 2017
    TboK-J, 14 Nov 2017
    #6
  7. • Poison •

    • Poison • Member

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    Thanks for the reply Mika!

    Here are two ‘before’ screenshots:

    https://www.dropbox.com/s/x3m1qj5tzgynwi3/Photo%2011-12-17%2C%2015%2055%2007.png

    https://www.dropbox.com/s/j7rkxm74ybwedsg/Photo%2011-12-17%2C%2016%2000%2029.png

    Here are two ‘after’ screenshots:

    https://www.dropbox.com/s/0k4j0imuy3xxk6n/Photo%2011-15-17%2C%2014%2042%2020.png

    https://www.dropbox.com/s/aic22cqht8bhkrr/Photo%2011-15-17%2C%2014%2040%2059.png

    Let me know your thoughts, cheers!
     
    Last edited: 15 Nov 2017
    • Poison •, 15 Nov 2017
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  8. • Poison •

    • Poison • Member

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    The easiest comparison / example I can make..

    It is basically like when you reduce the desktop resolution on a pc from (for example) 1920x1080, to 640x480.
     
    • Poison •, 15 Nov 2017
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  9. Ash KOT

    Ash KOT MVP

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    Very noticeable difference :(
    Look at Brocks head now its going over the guild text!:
    [​IMG]
     
    Ash KOT, 15 Nov 2017
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  10. Miika

    Miika Game Lead

    Joined:
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    This change is intentional and is not related to the resolution of the game.

    We have 2 different UI scales in the game: phones and tablets. Because phones have physically smaller screens everything needs to be scaled slightly bigger so text is comfortably readable and buttons big enough to use.

    What happened was that previously iPhone 8+ was incorrectly detected as a tablet because of a bug, causing it to use the smaller scale. This update fixed the screen size detection, and now it is using the phone scale properly. What you are seeing now is what every other phone user sees also.
     
    Miika, 15 Nov 2017
    #10
  11. • Poison •

    • Poison • Member

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    I understand, I was asking in VIP chat earlier however and many said that they still have the 7 across inventory UI scale, and that it is unchanged since last patch?

    Regardless, would it be possible in any way to be able to switch the UI scales on plus size iphones? As it really did give the game a much nicer overall feel when the scale was ‘tablet’ scale on the 8+, now everything looks way too big and the elements on the screen very condensed together. It worked perfectly on my previous standard sized iphone, but the same scale on a + just seems quite off..

    Cheers.
     
    • Poison •, 15 Nov 2017
    #11
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