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Not receiving daily 100 pearls from £4.99 pearl deal!

Discussion in 'Bugs, Issues & Inquiries' started by Stalie, 2 Aug 2018.

?

Do anyone else have this issue?

  1. Yes same issue

  2. No

  3. Yes but different pearl package

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  1. Stalie

    Stalie Member

    Joined:
    25 Sep 2017
    Messages:
    88
    Devs,
    I bought the "daily 100 for10 days to receive 100 pearls a day package" and did not receive the 8th and 10th day 100 pearls, I did log in for all them 10 days and my pearls did not increase. Here are screen shots of my pearls and the days they show.
    2 days ago (31 July 2018) shows 2 days left
    20180802_125248.png
    1 day ago (01 Aug 2018) shows 1 day left
    20180802_123830.png
    Today 02 Aug 2018 no change of 100 in pearls
    20180802_123751.jpg
    I didn't use up my pearls and I didn't swap perks. The difference in n pearls from now (2707) and last night at 22h15 (2672) is from attacks and opened boxes in the store.
    Please investigate your pearl packages. And Pay out the pearls that you promise in your packages.
     
    Stalie, 2 Aug 2018
    #1
  2. The Grim Repair

    The Grim Repair Community Manager

    Joined:
    26 Sep 2017
    Messages:
    860
    Hi there :)

    This is an issue we have not had and regarding personal questions of purchases - always contact our Player Support here, please: https://support.rovio.com/hc/en-us/requests/new?ticket_form_id=233218

    Reason for that is also, that they would need to verify your account ownership, payment details / receipts etc - which is all senstivie and private information we can not discuss on forums.

    All the best!
     
    The Grim Repair, 2 Aug 2018
    #2
    What's Up Player and Stalie like this.
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