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My account got reset ? I logged with my 'only one' account.

Discussion in 'Bugs, Issues & Inquiries' started by Syarif Lpz, 1 Jun 2017.

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  1. Syarif Lpz

    Syarif Lpz New Member

    Joined:
    1 Jun 2017
    Messages:
    2
    Dear Rovio teams,

    I have a feedback (I don't know what is it). Maybe a bug, in game saving.

    Someday ago, I just reset my phone (Battle Bay is still installed). After I reset my phone, I install the Battle Bay. I open it and play, but I surprised, its a tutorial. I close it, and remove data of Battle Bay in Settings - Apps - Battle Bay - Clear data. I open the game again, and login with my email (google play account), but its a tutorial again. I think its not a problem, I continue play. When I finish, I surprised again, I should pick a nickname (username), and can't use my nickname that I have before, my google account is right, I don't know what happen to my saved game.

    My nickname (username) : SyarifLpz

    Please fix that :(

    I'm sorry before, I have a bad English.
    Thanks for read, I hope it can be fixed.
     
    Syarif Lpz, 1 Jun 2017
    #1
  2. mammoth1946

    mammoth1946 Active Member

    Joined:
    10 Apr 2017
    Messages:
    236
    i think you need to connect to your facebook sych if you have done that.
     
    mammoth1946, 2 Jun 2017
    #2
    Syarif Lpz likes this.
  3. Bennunator

    Bennunator Moderator

    Joined:
    3 Apr 2017
    Messages:
    321
    Hi,

    If the Facebook connect doesn't help, let our support team know. They should be able to help. You can reach them at: rov.io/support
     
    Bennunator, 2 Jun 2017
    #3
    Syarif Lpz likes this.
  4. Shiva4444

    Shiva4444 New Member

    Joined:
    2 Jun 2017
    Messages:
    2
    6c8c4290-291f-4e2f-a04b-c8366cb67a1c
    This is my account , how can i retrieve?
    I have uninstall game then now installed again. How can i get my old account back?
     
    Shiva4444, 2 Jun 2017
    #4
  5. Syarif Lpz

    Syarif Lpz New Member

    Joined:
    1 Jun 2017
    Messages:
    2
    Screenshot_2017-06-02-04-48-25.jpg Screenshot_2017-06-02-04-47-54.jpg I just finish the tutorial, and open OPTIONS. I connect to facebook and my account is back .
     
    Syarif Lpz, 2 Jun 2017
    #5
    mammoth1946 likes this.

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