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Lost my entire progress on reinstalling

Discussion in 'Bugs, Issues & Inquiries' started by Vidiks, 6 Jun 2018.

  1. Vidiks

    Vidiks New Member

    Joined:
    6 Jun 2018
    Messages:
    4
    I played the game about a year back, and I remember distinctively having synced my account to Google and FB, but now when reinstalling it's not there. Its the same phone where it was originally played on, but it forced me to go through the whole tutorial again. Tried to log to FB to get it back, but it simply created a new profile. Now I'm stuck with 2 brand new accounts and no sign of my old one.
     
  2. Agile Vanguard

    Agile Vanguard Well-Known Member

    Joined:
    8 Apr 2018
    Messages:
    1,472
    Occupation:
    Random Battle Bay player and tuber.
    Location:
    In a land far far away...
    I'm no developer but I am pretty sure they will tell you to contact player support.
     
  3. TheAntiSnipe

    TheAntiSnipe MVP

    Joined:
    11 Jun 2017
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    9,092
    Location:
    Classified top secret ;-)
    Yeah, please go through support for this
     
    Rainbow Warrior likes this.
  4. Vidiks

    Vidiks New Member

    Joined:
    6 Jun 2018
    Messages:
    4
    Player support was where I clicked in-game.it got me here. Isn't this help, bugs, issues?
     
    Rainbow Warrior likes this.
  5. Joey who

    Joey who Well-Known Member

    Joined:
    11 Jun 2017
    Messages:
    3,724
    Rov.io/support
     
  6. Vidiks

    Vidiks New Member

    Joined:
    6 Jun 2018
    Messages:
    4
    Thanks for nothing.terrible player support. And wtf is that link? I suggest you try to post a problem there before sharing it as such. Seems like you idiots are actually selling and monetizing old accounts, it's the only explanation.
     
    Last edited: 28 Jun 2018
  7. Charlotte Douche

    Charlotte Douche Well-Known Member

    Joined:
    27 Apr 2017
    Messages:
    125
    Location:
    Douch Land
    Android 7?
     
  8. Vidiks

    Vidiks New Member

    Joined:
    6 Jun 2018
    Messages:
    4
    Galaxy S6
     
  9. Help I Cant Swim

    Help I Cant Swim MVP

    Joined:
    25 Oct 2017
    Messages:
    1,968
    I highly doubt they are selling old accounts, but I do agree that link is basically useless. I actually tried to go to it and start a support ticket like @Joey who and @TheAntiSnipe recommended and it is difficult to figure out how.

    @Vidiks, they want you to check the FAQs in this forum before you submit a support ticket. If there is nothing there to help you, then here is the actual link to submit a ticket.

    https://support.rovio.com/hc/en-us/requests/new?ticket_form_id=233218
     
  10. Charlotte Douche

    Charlotte Douche Well-Known Member

    Joined:
    27 Apr 2017
    Messages:
    125
    Location:
    Douch Land
    I have same problem. Its likely your synced game progress is fine. There is problem with previous patch and android version 7, iassumed.
     

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