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Login problems HELP

Discussion in 'Bugs, Issues & Inquiries' started by SplatzX, 10 Apr 2019.

  1. SplatzX

    SplatzX New Member

    Joined:
    10 Apr 2019
    Messages:
    4
    I have a problem in my login, I did a factory reset to my phone, then I installed the game and wanted to play normally with my user but I could not log in and they sent me a new user, I tried to recover my user everywhere but I do not know how.

    I tried to log in by Google play and Facebook but I have no solution.
     
  2. Micro

    Micro Active Member

    Joined:
    27 Feb 2019
    Messages:
    158
    Occupation:
    Thats Occupied
    Location:
    Located in the atom
    hmmm thats wierd i did that yesterday it worked on me
     
  3. SplatzX

    SplatzX New Member

    Joined:
    10 Apr 2019
    Messages:
    4
    I had no problems with my other games only in this game :(
     
  4. Micro

    Micro Active Member

    Joined:
    27 Feb 2019
    Messages:
    158
    Occupation:
    Thats Occupied
    Location:
    Located in the atom
    same tbh i was super lagging recntly and this the only game that lag on me.
     
  5. Ash KOT

    Ash KOT MVP

    Joined:
    30 Aug 2017
    Messages:
    2,101
    Had you synced your progress to Google Play or Facebook?
    Did you make a note of your ID before you restored?
     
  6. SplatzX

    SplatzX New Member

    Joined:
    10 Apr 2019
    Messages:
    4
    I'm sure it was synchronized but when I wanted to recover my account I was not successful. I did not copy my ID, I thought it was synchronized. Do you know how I can recover it or is there a support email?
     
  7. Ash KOT

    Ash KOT MVP

    Joined:
    30 Aug 2017
    Messages:
    2,101
    You will need your ID I believe, so you are not in a great situation.
    If you can remember your name, guild, pearls, inventory etc you can try to restore via support.
    Open a ticket here: https://support.rovio.com/hc/en-us/requests/new
     
    Nikkie! likes this.
  8. SplatzX

    SplatzX New Member

    Joined:
    10 Apr 2019
    Messages:
    4
    Thx!!! I remember everything, impossible to lose my account :(
     

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