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I cannot play anymore

Discussion in 'Bugs, Issues & Inquiries' started by Pro_Fesseur_Kev, 13 Sep 2017.

  1. Pro_Fesseur_Kev

    Pro_Fesseur_Kev New Member

    Joined:
    13 Sep 2017
    Messages:
    19
    The game crashes on the loading page. What can I do ?
     
    Pro_Fesseur_Kev, 13 Sep 2017
    #1
  2. Zeus

    Zeus Developer

    Joined:
    4 Apr 2017
    Messages:
    338
    Occupation:
    QA Lead
    Location:
    Helsinki, Finland
    What's your OS version and device? Have you restarted the device? Have you re-installed the game?
     
    Zeus, 13 Sep 2017
    #2
  3. AVID

    AVID Well-Known Member

    Joined:
    27 Jun 2017
    Messages:
    485
    may be your net issue...
    may be your smartphone memory lack.
    if not the above..
    try to resinatll the game from palystore after uninstalling...
     
    AVID, 13 Sep 2017
    #3
  4. Pro_Fesseur_Kev

    Pro_Fesseur_Kev New Member

    Joined:
    13 Sep 2017
    Messages:
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    OS version is 10.3.3. The net is ok and I play on IPad mini. (Sorry for my enclish, I'm French)
     
    Pro_Fesseur_Kev, 13 Sep 2017
    #4
  5. AVID

    AVID Well-Known Member

    Joined:
    27 Jun 2017
    Messages:
    485
    check ur ping status and let us know...
     
    AVID, 13 Sep 2017
    #5
  6. Pro_Fesseur_Kev

    Pro_Fesseur_Kev New Member

    Joined:
    13 Sep 2017
    Messages:
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    Yes I restarted my device. I will try to reinstall the game and I come back to say if it's ok
     
    Pro_Fesseur_Kev, 13 Sep 2017
    #6
  7. oll404

    oll404 New Member

    Joined:
    13 Sep 2017
    Messages:
    2
    The game crashes on the loading page!!
    iPhone4s iOS 9.3.5
    restart, reboot does not help
     
    oll404, 13 Sep 2017
    #7
  8. Zeus

    Zeus Developer

    Joined:
    4 Apr 2017
    Messages:
    338
    Occupation:
    QA Lead
    Location:
    Helsinki, Finland
    Did you reinstall?
     
    Zeus, 13 Sep 2017
    #8
  9. oll404

    oll404 New Member

    Joined:
    13 Sep 2017
    Messages:
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    if I reinstall it, I lose progress, it's easier to remove the game forever))
     
    oll404, 13 Sep 2017
    #9
  10. Zeus

    Zeus Developer

    Joined:
    4 Apr 2017
    Messages:
    338
    Occupation:
    QA Lead
    Location:
    Helsinki, Finland
    You don't if you are connected to game center, google play games or facebook.
     
    Zeus, 13 Sep 2017
    #10
  11. Pro_Fesseur_Kev

    Pro_Fesseur_Kev New Member

    Joined:
    13 Sep 2017
    Messages:
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    After reinstalling the game, it's right. I can play. Thanks for your support.

    I've restored my progress too. Thanks
     
    Pro_Fesseur_Kev, 13 Sep 2017
    #11

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