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HELP with administrators

Discussion in 'Bugs, Issues & Inquiries' started by LegionP229, 18 Mar 2019.

  1. LegionP229

    LegionP229 New Member

    Joined:
    18 Mar 2019
    Messages:
    8
    How do someone get in touch with a administrator? I’m really new to this.
     
  2. Nicolas

    Nicolas Well-Known Member

    Joined:
    24 Nov 2017
    Messages:
    484
    What do you need?
     
  3. LegionP229

    LegionP229 New Member

    Joined:
    18 Mar 2019
    Messages:
    8
    Last week on Wednesday I bough 99.00 of peals. Everything acted the same as always. But after I hit the OK button there was another box that came up and said Purchase failed please try again later. So I figured it was a server problem. So I tried it again on Thursday same thing happened. So I thought maybe it was my card that was on file was about to end but I tried it again on Friday same thing happened. So I called my bank and they said the charges were pending. I called iTunes but they couldn’t see the charges yet because they were pending. So my new card came Friday I updated everything in my iPhone. On Sunday at the end of the last event I tried buying the 20.00 coins the same thing happened. Nothing downloaded on my game ether time. I reported it to the developers page and they sent me here. Can you tell me why nothing downloads now? Sorry this was long.
     
  4. LegionP229

    LegionP229 New Member

    Joined:
    18 Mar 2019
    Messages:
    8
     
  5. Nicolas

    Nicolas Well-Known Member

    Joined:
    24 Nov 2017
    Messages:
    484
  6. LegionP229

    LegionP229 New Member

    Joined:
    18 Mar 2019
    Messages:
    8
    Yeah I tried that site and they sent me to this one.
     
  7. ViscountSniffit

    ViscountSniffit Well-Known Member

    Joined:
    3 Sep 2017
    Messages:
    2,614
    Nicolas and Nikkie! like this.
  8. LegionP229

    LegionP229 New Member

    Joined:
    18 Mar 2019
    Messages:
    8
    Thanks my name in the game is LegionP229 and I’m not sure of player code I sign in though Game Center or Facebook. Where can I find that?
     
  9. Nikkie!

    Nikkie! Well-Known Member

    Joined:
    27 Jul 2018
    Messages:
    608
    Occupation:
    Baaa, I’m a pig (I am out there!)
    Location:
    Check my information out! “About you”
    You find your player code when you touch on your profile:
    C8FB332D-5FBF-44C1-A80C-8A503C7BDEBE.jpeg Like in this player’s profile, it’s under his name and above his guild

    It aren’t the red things btw, these were to mark the nice numbers in his profile :)
     
  10. ViscountSniffit

    ViscountSniffit Well-Known Member

    Joined:
    3 Sep 2017
    Messages:
    2,614
    Click on the three lines in the top left corner of the main screen, and then open your profile from there. 66B6CFFF-8731-4201-A00A-FC12C4E6050C.jpeg

    On the profile, it is this gold number, underneath your name, and above where your guild name would be.
    094010B9-56B9-437C-A673-1D7ACCDCF925.jpeg
     
  11. Nikkie!

    Nikkie! Well-Known Member

    Joined:
    27 Jul 2018
    Messages:
    608
    Occupation:
    Baaa, I’m a pig (I am out there!)
    Location:
    Check my information out! “About you”
    Do you do that there? XD
    I just always tap on my boat lol, you’ll still see your profile xD
     
    HAPPY SITHSHA likes this.
  12. Ash KOT

    Ash KOT MVP

    Joined:
    30 Aug 2017
    Messages:
    2,101
    Hi there,
    You must have got through to a dummy in support, I am sorry.

    Please open a new ticket here:
    https://support.rovio.com/hc/en-us/requests/new

    This is 100% not a forum issue.
     
    Nikkie! likes this.

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