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Help. Vip subscription issue.

Discussion in 'Bugs, Issues & Help' started by Vikeshot, 13 Feb 2018.

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  1. Vikeshot

    Vikeshot Member

    Joined:
    28 Aug 2017
    Messages:
    31
    Yesterday at night VIP subscription was renewed automatically, after that I have cancelled the subscription via Google Play account. But now I don't see the VP icon near my name. Neither there is any refund statement for the 750 rupees which was taken for then renewal of the VIP subscription. Please let me know if I am going to get back the 750 rupees that was debited from my account or my VIP subscription is going to stay for this month.
     
  2. The Grim Repair

    The Grim Repair Community Coordinator

    Joined:
    26 Sep 2017
    Messages:
    519
    @Vikeshot

    If you do not have active VIP subscription now but you were debited you will get a refund.
    If you see no refund after a week - please contact our Player Support here: https://support.rovio.com/hc/en-us
    Contacting right away is too early, so please wait.

    Attach a receipt of your purchase please and fill out your exact account ID / Player name (spelled correctly) so they can find you right away to help.
     
    Vikeshot likes this.
  3. Fish1994

    Fish1994 New Member

    Joined:
    13 Feb 2018
    Messages:
    2
    So is there any way I can subscribe to VIP?
     
  4. Vikeshot

    Vikeshot Member

    Joined:
    28 Aug 2017
    Messages:
    31
    Ofcourse u can. Within the game.
     
  5. The Grim Repair

    The Grim Repair Community Coordinator

    Joined:
    26 Sep 2017
    Messages:
    519
    This is a personal issue and seems to confuse everyone - so i am closing this - all assistance we can has been provided :)
     
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