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500 pearls gone

Discussion in 'Bugs, Issues & Inquiries' started by Speederfanboy, 19 Dec 2017.

  1. Speederfanboy

    Speederfanboy New Member

    Joined:
    1 Jun 2017
    Messages:
    8
    Please Rovio. I need an explainstion for this matter. 500 pearls gone after the new updates.
     
    Speederfanboy, 19 Dec 2017
    #1
  2. Ash KOT

    Ash KOT MVP

    Joined:
    30 Aug 2017
    Messages:
    2,100
    Are you sure you didnt spend them unintentionally?
    There isnt always a "confirm" option so sometimes you can spam tap and purchase by mistake.
    You checked to make sure you didnt drop pearls on a part upgrade or crew training?
    If you are sure they have disappeared you can open a ticket here: https://support.rovio.com/hc/en-us/requests/new
     
    Ash KOT, 19 Dec 2017
    #2
    The Otherguy likes this.
  3. Speederfanboy

    Speederfanboy New Member

    Joined:
    1 Jun 2017
    Messages:
    8
    I’m very sure about this. I only use it for the crews only if there are below 100 pearls. Unintensionally on the Super Booster is impossible because there is a few seconds countdown after collecting the booster give by the guild members.
     
    Speederfanboy, 19 Dec 2017
    #3
  4. The Grim Repair

    The Grim Repair Community Manager

    Joined:
    26 Sep 2017
    Messages:
    860
    This is a personal issue - those can't e investigated in the forum and there is no general bug with "losing pearls".
    For those questions please contact Rovio Player Support here by creating a ticket and providing all necessary details to them such as your account name, time and date/ time zone, when you believe you lost pearls - a clear description of what you think exactly happened.
    They will try to reply to you within 72h. :)

    https://support.rovio.com/hc/en-us/requests/new
     
    The Grim Repair, 19 Dec 2017
    #4
  5. Speederfanboy

    Speederfanboy New Member

    Joined:
    1 Jun 2017
    Messages:
    8
    Thank your for your kind support.
     
    Speederfanboy, 19 Dec 2017
    #5
  6. Speederfanboy

    Speederfanboy New Member

    Joined:
    1 Jun 2017
    Messages:
    8
    Still no action taken after fill in the ticket.
     
    Speederfanboy, 21 Dec 2017
    #6
  7. Zerolive

    Zerolive Well-Known Member

    Joined:
    11 Jul 2017
    Messages:
    252
    Within 72 hours they say.:D
     
    Zerolive, 21 Dec 2017
    #7
  8. Ira lawrence

    Ira lawrence New Member

    Joined:
    22 Dec 2017
    Messages:
    3
    The same thing happened to me, I was at around 1723 pearls and 500 just disappeared.
     
    Ira lawrence, 22 Dec 2017
    #8
  9. PILIPINO AKO!

    PILIPINO AKO! Member

    Joined:
    30 May 2017
    Messages:
    53
    None of us just gone pearls automatically. Well maybe you just purchased it in guild superboost.
     
    PILIPINO AKO!, 24 Dec 2017
    #9
  10. Ira lawrence

    Ira lawrence New Member

    Joined:
    22 Dec 2017
    Messages:
    3
    I wish I could say I did but the boosts and extra raffle points would be there and they are not. No, I watch my account to close for that. I am trying to reach the 3900 pearls for the 10x chess purchase. I'm playing 2 to 3 hours a day and being to careful for that. I'm sorry but he's right 500 just fell out of my account and his. Thanks for the support though I do appreciate the feed back and ideas.
     
    Ira lawrence, 24 Dec 2017
    #10
  11. Speederfanboy

    Speederfanboy New Member

    Joined:
    1 Jun 2017
    Messages:
    8
    Rovio has returned my 500 pearls. Thank you and happy holiday.
     
    Speederfanboy, 24 Dec 2017
    #11
    The Otherguy likes this.
  12. Ira lawrence

    Ira lawrence New Member

    Joined:
    22 Dec 2017
    Messages:
    3
    Hey glad to hear I hoping they do the same for me. Happy holidays
     
    Ira lawrence, 24 Dec 2017
    #12
  13. Candido

    Candido Member

    Joined:
    6 Oct 2017
    Messages:
    69
    Occupation:
    Croupier
    Location:
    Africa
    Wonder if they will return mine
     
    Candido, 27 Dec 2017
    #13

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