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I bought the 10 day pearl on dec 12 and didnt get the pearls for that day

Discussion in 'Bugs, Issues & Inquiries' started by Taevion0, 13 Dec 2017.

  1. Taevion0

    Taevion0 Member

    Joined:
    7 Jun 2017
    Messages:
    52
    I bought the 10 day pearl on dec 12 and didnt get the pearls for that day and i currently only see 9 days total to collect. Please help verify if it left out Dec12's pearls.

    Thanks
     
  2. Bennunator

    Bennunator Moderator

    Joined:
    3 Apr 2017
    Messages:
    321
    Hey! With any problems with purchases, please drop a message to our support at: rov.io/support
    Thanks!
     
    PILIPINO AKO! and Taevion0 like this.
  3. Taevion0

    Taevion0 Member

    Joined:
    7 Jun 2017
    Messages:
    52
    Hi, ive received 1 automated msg about receving my issue ticket in Dec14th for this and the status has remained as "open" since... and no updates... even after adding a 2nd msg ti follow up on the issue.

    i like this forum bc staff actually respond here so thats y i have to resort to posting here again... might anyone have answers here instead of keeping me in the dark?

    My 10 day pearl package has already expired and i still dont know if ive been short-changed a couple hundred pearls
     
  4. TheAntiSnipe

    TheAntiSnipe Moon's haunted

    Joined:
    11 Jun 2017
    Messages:
    9,118
    Location:
    Classified top secret ;-)
    I'll call a dev for you...
    @Zeus please help!
     
  5. Taevion0

    Taevion0 Member

    Joined:
    7 Jun 2017
    Messages:
    52
    Thank you sir
     
  6. Taevion0

    Taevion0 Member

    Joined:
    7 Jun 2017
    Messages:
    52
    Holidays? Short on staff? Ur support tickets do not work if u dont reply.
     
  7. TheAntiSnipe

    TheAntiSnipe Moon's haunted

    Joined:
    11 Jun 2017
    Messages:
    9,118
    Location:
    Classified top secret ;-)
    There's about a dozen devs, give it some more time, also I mentioned this post to @The Grim Repair. Hang in there, mate!:)
     
    Taevion0 likes this.
  8. The Grim Repair

    The Grim Repair Community Manager

    Joined:
    26 Sep 2017
    Messages:
    860
    Hey guys - we don’t help on forums with purchase issues. You’ll have you contact Rovio Player Support here please: https://support.rovio.com/hc/en-us?mobile_site=true

    Please also be advised that simply tagging a Dev or myself won’t “summon” is ;) we will respond to as much as possible but it shouldn’t be an expectation that we can every time.
     
  9. Taevion0

    Taevion0 Member

    Joined:
    7 Jun 2017
    Messages:
    52
    I dont want to bother u guys either since its not ur job, but the support team is not giving an adequatete timely update and it involves my money - after ticket was cteated.

    Thats an issue that paying customers shouldnt have to worry about especially since its Rovio.

    I also have a 2nd ticket regarding another pearl issue not being solved so im not particularly pleased at recent events.

    Thanks for looking into this even tho it doesnt involve ur dept.
     

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