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Login issue

Discussion in 'Game Discussion' started by Azrael, 22 Nov 2017.

  1. Azrael

    Azrael New Member

    Joined:
    22 Nov 2017
    Messages:
    9
    Hi the game was working fine until morning, but suddenly in battle the game just restarted and I got a pop service under maintenance please try again later, and ever since that I've not been able to login the game it just stuck at log in start up page and doesn't load, I've tried restarting my phone even reinstall the game but it still the same, I hope my profile is not lost:(, can any help.
     
    Azrael, 22 Nov 2017
    #1
  2. Ash KOT

    Ash KOT MVP

    Joined:
    30 Aug 2017
    Messages:
    2,100
    Havent seen anyone else with this issue, I can log in fine so definitely isnt a maintenance break.
    What happens when you launch the game, still maintenance message?
     
    Ash KOT, 22 Nov 2017
    #2
  3. Azrael

    Azrael New Member

    Joined:
    22 Nov 2017
    Messages:
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    No there is no msg it's just stuck at log in, I even tried with wifi and data connectivity Screenshot_20171122-193522.jpg
     
    Azrael, 22 Nov 2017
    #3
  4. Ash KOT

    Ash KOT MVP

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    Ash KOT, 22 Nov 2017
    #4
  5. Azrael

    Azrael New Member

    Joined:
    22 Nov 2017
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    I think my profile has gone corrupt I dnt know, is there a way to contact Rovio devs and fix this?
     
    Azrael, 22 Nov 2017
    #5
  6. CaffeinatedChris

    CaffeinatedChris MVP

    Joined:
    4 Aug 2017
    Messages:
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    Jump over to https://rov.io/support and submit a ticket with your in-game username, player hashtag, and Rovio ID (if you have it)
     
    CaffeinatedChris, 22 Nov 2017
    #6
    The Otherguy likes this.
  7. Azrael

    Azrael New Member

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    22 Nov 2017
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    Thanks i just submitted a ticket, hopefully it's restored or they find a fix.
     
    Azrael, 22 Nov 2017
    #7
  8. Ash KOT

    Ash KOT MVP

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    Keep us updated here, hope it gets sorted soon!
     
    Ash KOT, 22 Nov 2017
    #8
    Azrael likes this.
  9. The Grim Repair

    The Grim Repair Community Manager

    Joined:
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    I’ll forward it - no exact idea right now!
     
    The Grim Repair, 22 Nov 2017
    #9
    Azrael, Ash KOT and The Otherguy like this.
  10. Bennunator

    Bennunator Moderator

    Joined:
    3 Apr 2017
    Messages:
    321
    While this is looked into, you can try first try clearing the cache of the game from your device settings (if Android). Or if on iOS reboot the device like this: rov.io/iOSreboot
    That's always the first thing to try when an app is acting up.
     
    Bennunator, 22 Nov 2017
    #10
    Azrael likes this.
  11. Azrael

    Azrael New Member

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    22 Nov 2017
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    Ha thanks guys after submitting the ticket, well I was able to login after 10 mins don't know how but now its all good, thanks for all the info and help, cheers.
     
    Azrael, 22 Nov 2017
    #11
    The Otherguy, The Grim Repair, Ian and 1 other person like this.
  12. The Grim Repair

    The Grim Repair Community Manager

    Joined:
    26 Sep 2017
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    Happy you’re back! :)
     
    The Grim Repair, 22 Nov 2017
    #12
    Azrael and The Otherguy like this.

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