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How can i retrieve my account

Discussion in 'Game Discussion' started by Kevin, 2 May 2017.

  1. Kevin

    Kevin New Member

    Joined:
    30 Apr 2017
    Messages:
    3
    I uninstalled the game cuz i couldnt start the game its just black screen after i reinstall the game it starts with tutorials then after that youre forced to make a new one how can i retrieve my old account?
     
    Kevin, 2 May 2017
    #1
  2. Potato

    Potato New Member

    Joined:
    3 May 2017
    Messages:
    2
    I am also facing the same issue. Can anyone help?
     
    Potato, 14 May 2017
    #2
  3. Seas The Day

    Seas The Day New Member

    Joined:
    10 Apr 2017
    Messages:
    4
    Hey guys!

    Sorry to hear that you're having problems with BB. Please send a support ticket to Rovio Support at https://support.rovio.com/hc/en-us/requests/new?ticket_form_id=233218 and they'll help you. Please include the following in your message:

    - Your new Account ID (you can copy this to the clipboard in the in-game options > accounts)
    - The player name of your current account
    - The player name of the lost account
    - Some inventory contents of the lost game (captain level, weapons etc)

    Cheers,
    -S
     
    Seas The Day, 15 May 2017
    #3
  4. frostwolfe

    frostwolfe New Member

    Joined:
    18 Jun 2017
    Messages:
    1
    Sorry am having some trouble where do i send the details?
     
    frostwolfe, 18 Jun 2017
    #4

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