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VIP not working anymore

Discussion in 'Bugs, Issues & Inquiries' started by Frenchdutchy, 23 Jul 2018.

  1. Frenchdutchy

    Frenchdutchy New Member

    Joined:
    24 Oct 2017
    Messages:
    21
    Since 1 weak my vip is not working anymore. I sent an email to support but till now only the auto replay that they are gonna contact me asap....
    Anybody same experience? Solutions? Thanks
     
    Frenchdutchy, 23 Jul 2018
    #1
  2. Ash KOT

    Ash KOT MVP

    Joined:
    30 Aug 2017
    Messages:
    2,100
    Have you tried restoring your purchases?
    I know this fixed some players issues.
     
    Ash KOT, 23 Jul 2018
    #2
  3. Frenchdutchy

    Frenchdutchy New Member

    Joined:
    24 Oct 2017
    Messages:
    21
    Tried it but didnt change anything. But thanks
     
    Frenchdutchy, 24 Jul 2018
    #3
  4. Sachin Shekhar

    Sachin Shekhar Active Member

    Joined:
    5 Jun 2018
    Messages:
    174
    Maybe, your credit card was declined, so your subscription is no longer active.
     
    Sachin Shekhar, 24 Jul 2018
    #4
  5. Ash KOT

    Ash KOT MVP

    Joined:
    30 Aug 2017
    Messages:
    2,100
    Have you had a reply from support?
     
    Ash KOT, 24 Jul 2018
    #5
  6. Frenchdutchy

    Frenchdutchy New Member

    Joined:
    24 Oct 2017
    Messages:
    21
    Money is payed 18th of july. Since last monday no replay from support :(
    think i m gonna cancel the payment with this tempo rovio reacts
     
    Frenchdutchy, 24 Jul 2018
    #6
  7. Ash KOT

    Ash KOT MVP

    Joined:
    30 Aug 2017
    Messages:
    2,100
    You sent email to support yesterday, or 8 days ago?
     
    Ash KOT, 24 Jul 2018
    #7
  8. Sachin Shekhar

    Sachin Shekhar Active Member

    Joined:
    5 Jun 2018
    Messages:
    174
    Was the payment successful? Did you use VIP services even once?
     
    Sachin Shekhar, 24 Jul 2018
    #8
  9. Frenchdutchy

    Frenchdutchy New Member

    Joined:
    24 Oct 2017
    Messages:
    21
    i sent the email the 18th of july. I had an automated replay that they where gonna answer asap...
     
    Frenchdutchy, 24 Jul 2018
    #9
  10. Frenchdutchy

    Frenchdutchy New Member

    Joined:
    24 Oct 2017
    Messages:
    21
    I think im using vip a couple of months.
     
    Frenchdutchy, 24 Jul 2018
    #10
  11. Sachin Shekhar

    Sachin Shekhar Active Member

    Joined:
    5 Jun 2018
    Messages:
    174
    If you are unable to use VIP services since July 18th, it means your payment was failed. If your card was charged, money will be refunded shortly.
     
    Sachin Shekhar, 24 Jul 2018
    #11
  12. Frenchdutchy

    Frenchdutchy New Member

    Joined:
    24 Oct 2017
    Messages:
    21
    I sent the email the 18th, i cant use vip since the 15th. But i will keep an eye on it.
    Is support of Rovio always this quick?
     
    Frenchdutchy, 24 Jul 2018
    #12
  13. Frenchdutchy

    Frenchdutchy New Member

    Joined:
    24 Oct 2017
    Messages:
    21
    thanks for your help Neptune, i dont like the adds. Thats the higher value to me
     
    Frenchdutchy, 24 Jul 2018
    #13
    craz¥burd likes this.
  14. craz¥burd

    craz¥burd Well-Known Member

    Joined:
    8 Jul 2017
    Messages:
    425
    Location:
    United Kingdom
    I had the same issue bizarrely a few days ago. I’ve subscribed for a while and payment is automatically taken. One day I logged in and VIP had disappeared (I too hate ads) sent a ticket on Rovio site, by the time they replied, I had tried various things, including closing the app, re-opening it and voila! It was there again! :eek::rolleyes:o_O
     
    craz¥burd, 25 Jul 2018
    #14
  15. Frenchdutchy

    Frenchdutchy New Member

    Joined:
    24 Oct 2017
    Messages:
    21
    thanks bro, how long did it take till rovio contacted you?
     
    Frenchdutchy, 26 Jul 2018
    #15
  16. Sachin Shekhar

    Sachin Shekhar Active Member

    Joined:
    5 Jun 2018
    Messages:
    174
    How did you contact them? It should take maximum two business days for them to reply.
     
    Sachin Shekhar, 26 Jul 2018
    #16
  17. craz¥burd

    craz¥burd Well-Known Member

    Joined:
    8 Jul 2017
    Messages:
    425
    Location:
    United Kingdom
    Sorry for late reply - it was within 24 hours
     
    craz¥burd, 3 Aug 2018
    #17

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