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Problem purchasing

Discussion in 'Bugs, Issues & Inquiries' started by RowanSilverflame, 17 Jul 2018.

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  1. RowanSilverflame

    RowanSilverflame New Member

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    I attempted to make a purchase of pearls and it said "payment successful" and then "purchase failed. Please try again later." But I got an email from google play confirming my purchase, and my gift card balance went down. Though I received nothing. Help!
     
    RowanSilverflame, 17 Jul 2018
    #1
    ScrapKing likes this.
  2. swensota

    swensota New Member

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    Me too, exact same thing. Please help, I spent $99 and got nothing.
     
    swensota, 17 Jul 2018
    #2
    ScrapKing likes this.
  3. Red Rocket Z

    Red Rocket Z New Member

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    SAME THING JUST HAPPENED TO ME!
     
    Red Rocket Z, 17 Jul 2018
    #3
  4. swensota

    swensota New Member

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    swensota, 17 Jul 2018
    #4
  5. Admiral HangTuah

    Admiral HangTuah New Member

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    Dev... Just got problem with my purchase. Please help me !
     
    Admiral HangTuah, 17 Jul 2018
    #5
  6. Ackoroth

    Ackoroth Active Member

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    Ackoroth, 17 Jul 2018
    #6
    wreck your day likes this.
  7. Red Rocket Z

    Red Rocket Z New Member

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    Where is the restore purchase button?
     
    Red Rocket Z, 17 Jul 2018
    #7
  8. Ackoroth

    Ackoroth Active Member

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    I believe if you go to the vip section there’s a little button with an i on it. Click on that and press restore purchases
     
    Ackoroth, 17 Jul 2018
    #8
  9. Rod Evans

    Rod Evans New Member

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    Same thing, i made 2 purchases 20 dollars each and didn't receive pearls but i was still charged
     
    Rod Evans, 17 Jul 2018
    #9
  10. Ash KOT

    Ash KOT MVP

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    Everyone posting here, have you tried the "restore purchases" option as advised above?

    If after restoring purchases you still dont have your purchase, then open a ticket with support:
    https://support.rovio.com/hc/en-us/requests/new
     
    Ash KOT, 17 Jul 2018
    #10
    Ackoroth likes this.
  11. Rod Evans

    Rod Evans New Member

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    Rod Evans, 17 Jul 2018
    #11
  12. Rod Evans

    Rod Evans New Member

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    I have contacted google but nothing done to correct the problem yet, they are investigating, but i cannot locate the restore purches button, i have a subscription when i click the little i it only tells me about my subscription, do have clearer instructions on how to locate restore purchase, is it in game or in play store?
     
    Rod Evans, 17 Jul 2018
    #12
  13. Red Rocket Z

    Red Rocket Z New Member

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    Can't find the button y'all talkimg about. NOT IN LOCATION PREVIOUSLY MENTIONED
     
    Red Rocket Z, 17 Jul 2018
    #13
  14. Ackoroth

    Ackoroth Active Member

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    CA1F24F4-3CC5-49A6-B625-B68DD5095652.jpeg 95488AC9-35FA-45E6-AD44-4D930BB69F10.jpeg
     
    Ackoroth, 17 Jul 2018
    #14
  15. RowanSilverflame

    RowanSilverflame New Member

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    RowanSilverflame, 17 Jul 2018
    #15
  16. RowanSilverflame

    RowanSilverflame New Member

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    This is what happens when I push that i
     

    Attached Files:

    RowanSilverflame, 17 Jul 2018
    #16
  17. Red Rocket Z

    Red Rocket Z New Member

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    Attached Files:

    Red Rocket Z, 17 Jul 2018
    #17
  18. Ackoroth

    Ackoroth Active Member

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    Ok then, head to https://support.rovio.com/hc/en-us/requests/new to fill out a support ticket as Ash KOT said. (oh, and I use IOS if you were wondering)
     
    Ackoroth, 17 Jul 2018
    #18
  19. Red Rocket Z

    Red Rocket Z New Member

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    STILL NO RESOLUTUON TODAY.. WAITING ON ROVIO!!
     
    Red Rocket Z, 17 Jul 2018
    #19
  20. RowanSilverflame

    RowanSilverflame New Member

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    Update: I filled out a ticket earlier at the link provided, and just received notification via email from the play store that my purchases have been canceled and refunded. Thanks for the advice guys!
     
    RowanSilverflame, 18 Jul 2018
    #20
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