cannot access my account

Hi, I have a problem about my account. My username is "RainbowCrocodile" and i just change my new phone. And when I log in with my email that I previously use to play this gane, the game bring me to start the new game as newbie.
i want to play with my old username.
What should I do?

 

Contact the developers with the following information:

Player name
Player level
Inventory ( MK ships, items)
Player ID
guild
#of pearls maybe?
Battles won/played
Kills

If you don't have all of this information, it's ok, you only need some of it

 

Have you still got your old phone? You could try signing in there and syncing your account. Then sync it on your new phone.

Incidentally, was your old phone Apple or Android, and have you switched with your new phone?

 

Wait a second.

Are you using different platform ( e.g. IOS to Android)? I don't think you can sync across platforms

 

If you're using the same linked account setup as you did in the last device (as an android user I'm synced to Facebook and Google Play), it should bring up a prompt to load a previous profile after you completed the initial tutorial stages.

Can you confirm if you've done this yet?

 

Thank you so much for you guys suggestions. I've tried every method that you guys suggest and it still doesnot work. So I tried to clear cache and data of this game and uninstall then reinstall, and finally it's worked.
So happy that I can get my username back.

Thanks you all again

 

If you are using ANDROID, open google play games and go to settings in the account you play battle bay with ,and make sure that both of those are checked
And then clear battle bay data in phone settings,

it happened to me several times and most of them( if not all) happened because those weren't ON