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My vip purchase didn’t activate even the money were taken

Discussion in 'Bugs, Issues & Inquiries' started by Amer, 11 Apr 2018.

  1. Amer

    Amer New Member

    Joined:
    11 Apr 2018
    Messages:
    2
    I tried to go to Rovio make support follow the instructions and can’t do anything o can attach file with the invoice and account name in game screen just solve it and thanks
     
    Amer, 11 Apr 2018
    #1
  2. Mon4 Lot

    Mon4 Lot Member

    Joined:
    24 Jun 2017
    Messages:
    42
    That has happened to my son and he wrote to customer services and still hasn’t had a reply. He went a whole month with no VIP, even though they took the money and when he tries to repurchase it says he has it.
     
    Mon4 Lot, 11 Apr 2018
    #2
    Amer likes this.
  3. ThatOnion

    ThatOnion Well-Known Member

    Joined:
    7 May 2017
    Messages:
    834
    Occupation:
    Gamer
    Location:
    Murica
    support.rovio.com
     
    ThatOnion, 11 Apr 2018
    #3
  4. TheFixer27

    TheFixer27 Well-Known Member

    Joined:
    6 Sep 2017
    Messages:
    2,155
    Occupation:
    A boat
    Location:
    My phone
    Keep in mind that it could take days for your message at customer service to be replied
     
    TheFixer27, 11 Apr 2018
    #4
  5. Mon4 Lot

    Mon4 Lot Member

    Joined:
    24 Jun 2017
    Messages:
    42
    He wrote to them over a week ago. I will get him to check whether they have taken money again as his vip was due to run out .
     
    Mon4 Lot, 11 Apr 2018
    #5
    Amer likes this.
  6. Amer

    Amer New Member

    Joined:
    11 Apr 2018
    Messages:
    2
    I did go to this page there aren’t helping to leave a request it’s complicated to contact them and I don’t know why
     
    Amer, 11 Apr 2018
    #6
  7. Neptune_Gaming

    Neptune_Gaming Well-Known Member

    Joined:
    26 Oct 2017
    Messages:
    322
    @The Grim Repair could you look into it??
    give your in game name
     
    Neptune_Gaming, 11 Apr 2018
    #7
  8. Mon4 Lot

    Mon4 Lot Member

    Joined:
    24 Jun 2017
    Messages:
    42
    They have taken another months worth of vip from my son and he still hasn’t got it. He got a confirmation that his ticket to customer services had been sent and hasn’t received a reply from them in 2 weeks. This is unacceptable! Can a dev or moderator please explain what is going on and why customer services are not responding?
     
    Mon4 Lot, 16 Apr 2018
    #8
  9. Cranky7689

    Cranky7689 New Member

    Joined:
    31 Mar 2018
    Messages:
    1
    I’m mon4’s son and I still haven’t got the vip. It’s been 6 weeks now. When I click on vip it says I have it but I am not getting the benefits and still have the option to purchase but when I click on that it says I have a months subscription. Need help on this matter please.
     
    Cranky7689, 16 Apr 2018
    #9
  10. Mon4 Lot

    Mon4 Lot Member

    Joined:
    24 Jun 2017
    Messages:
    42
    And still no reply from Devs on this issue. This is totally unacceptable and surely against gaming codes that money is being taken STILL for goods not received.
     
    Mon4 Lot, 17 Apr 2018
    #10
  11. ViscountSniffit

    ViscountSniffit Well-Known Member

    Joined:
    3 Sep 2017
    Messages:
    2,614
    ViscountSniffit, 17 Apr 2018
    #11
  12. CaffeinatedChris

    CaffeinatedChris MVP

    Joined:
    4 Aug 2017
    Messages:
    1,392
    @Amer @Cranky7689 @Mon4 Lot please PM me your in-game username and player tags (the #ABCDEFGH in your profile) and I'll get this escalated.
     
    CaffeinatedChris, 17 Apr 2018
    #12

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