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Daily Quests - cannot claim boxes

Discussion in 'Bugs, Issues & Inquiries' started by mister fung, 21 Feb 2018.

  1. mister fung

    mister fung New Member

    Joined:
    13 Apr 2017
    Messages:
    11
    IMG_8502.JPG Hey peeps, at the the end of completing last weeks 18 daily quests I had the two rare rewards boxes that I had yet to claim while I cleared some space in my inventory. When I returned to the daily quest page at some point to claim those boxes the progression column only showed the big question mark and "NEXT QUEST IN 0's".

    More quests have continued to arrive, however no more counter and no ability to claim my outstanding two rare boxes. Now I find myself completing quests as they arrive (despite what the progress column says) but the progress counter and claim button have remained missing. This has never happened before....I've claimed several boxes at a time at the weeks end with no issues.

    What the heck can I do?

    See screen shot:
     
  2. Ash KOT

    Ash KOT MVP

    Joined:
    30 Aug 2017
    Messages:
    2,100
    I always claim mine as I unlock them, hopefully you haven't lost them for good.
    Let me check for you.
     
  3. PUTDATCOOKIEHDOWN!

    PUTDATCOOKIEHDOWN! New Member

    Joined:
    21 Dec 2017
    Messages:
    15
    Is your time on your phone correct?
     
  4. The Otherguy

    The Otherguy Well-Known Member

    Joined:
    26 Jun 2017
    Messages:
    4,409
    Occupation:
    Tech support
    Location:
    behind that rock over there
    That wouldn't make a difference, as it's server based, and runs off of GMT. (Greenwich Mean Time)
     
  5. SP4KKO

    SP4KKO New Member

    Joined:
    19 Feb 2018
    Messages:
    12
    [QUOTE = "mister fung, post: 103244, membro: 216"] [ATTACH = pieno] 10270 [/ ATTACH] Hey peeps, alla fine del completamento delle ultime 18 settimane di quest giornaliere ho avuto le due rare confezioni che avevo ancora per rivendicare mentre ho eliminato qualche spazio nel mio inventario. Quando sono tornato alla pagina della ricerca giornaliera a un certo punto per rivendicare quelle caselle, la colonna della progressione mostrava solo il grande punto interrogativo e "NEXT QUEST IN 0's".

    Altre missioni hanno continuato ad arrivare, ma non più contromisure e nessuna possibilità di reclamare le mie due eccezionali scatole. Ora mi ritrovo a completare le missioni man mano che arrivano (nonostante quello che dice la colonna di avanzamento) ma il contatore di avanzamento e il pulsante di reclamo sono rimasti mancanti. Questo non è mai successo prima .... Ho reclamato diverse scatole alla volta alla fine della settimana senza problemi.

    Che diamine posso fare?

    Vedi screenshot: [/ QUOTE]
     
  6. SP4KKO

    SP4KKO New Member

    Joined:
    19 Feb 2018
    Messages:
    12
    Anche a me succede lo stesso..Help Me
     
  7. mister fung

    mister fung New Member

    Joined:
    13 Apr 2017
    Messages:
    11
    Indeed it is correct.

    This issue appears on both my iPhone and iPad.
     
  8. mister fung

    mister fung New Member

    Joined:
    13 Apr 2017
    Messages:
    11
    Do you need my player code?
     
  9. mister fung

    mister fung New Member

    Joined:
    13 Apr 2017
    Messages:
    11
    Still busted....
     

    Attached Files:

  10. KilledWhale

    KilledWhale Developer

    Joined:
    3 Apr 2017
    Messages:
    38
    Hey,
    Thanks for reporting this.
    I'm looking into it.
     
  11. SP4KKO

    SP4KKO New Member

    Joined:
    19 Feb 2018
    Messages:
    12
    [ATTACH = full] 10297 [/ attach]. Help Thx
     

    Attached Files:

  12. Ash KOT

    Ash KOT MVP

    Joined:
    30 Aug 2017
    Messages:
    2,100
    Hi guys, please be patient whilst the devs look into the issue, @KilledWhale has mentioned they are looking into it.
    @SP4KKO how did your situation occur, did you have unclaimed chests like @mister fung ?
     
  13. SP4KKO

    SP4KKO New Member

    Joined:
    19 Feb 2018
    Messages:
    12
    [QUOTE = "Ash KOT, post: 103610, membro: 12288"] Ciao ragazzi, per favore sii paziente mentre gli sviluppatori esaminano il problema, [USER = 8] @KilledWhale [/ USER] ha menzionato che stanno esaminando il problema.
    [USER = 17357] @ SP4KKO [/ USER] come si è verificata la tua situazione, hai cassapanche non reclamate come [USER = 216] @mister fung [/ USER]? [/ QUOTE]. Yes
     
  14. KilledWhale

    KilledWhale Developer

    Joined:
    3 Apr 2017
    Messages:
    38
    The issue has been found and the fix will be included in the next client update.
     
  15. SP4KKO

    SP4KKO New Member

    Joined:
    19 Feb 2018
    Messages:
    12
    Grazieeeee ..Ho trovato i due forzieri in inventario !! Grazie per aver aggiustato in fretta il bug !! Bel lavoro !!
     
  16. mister fung

    mister fung New Member

    Joined:
    13 Apr 2017
    Messages:
    11
    Yes yes, GRAZIEEEEE!!!!1!!
     
  17. Doddles

    Doddles New Member

    Joined:
    28 Feb 2018
    Messages:
    8
    Same thing been happening with me 4 weeks now
     

    Attached Files:

  18. Doddles

    Doddles New Member

    Joined:
    28 Feb 2018
    Messages:
    8
    Will affected players be compensated for all the gift boxes we missed out on
     

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