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Didn't get anything when I purchased the current special.

Discussion in 'Bugs, Issues & Inquiries' started by Peedee0810, 27 May 2017.

  1. Peedee0810

    Peedee0810 New Member

    Joined:
    27 May 2017
    Messages:
    1
    I purchased the current special and got nothing. I have a receipt in my email saying I was charged but I got nothing. Please help me with this.
     
    Peedee0810, 27 May 2017
    #1
  2. TheRedSpeeder

    TheRedSpeeder Well-Known Member

    Joined:
    10 Apr 2017
    Messages:
    444
    Location:
    Finland
    Please contact to support@rovio.com so they can help you.
     
    TheRedSpeeder, 27 May 2017
    #2
  3. jn1357

    jn1357 New Member

    Joined:
    6 May 2017
    Messages:
    7
    Me too, plz help. I purchased a daily special, and it said something like "purchased failed", even though I paid.
     
    jn1357, 28 May 2017
    #3
  4. RangerCA

    RangerCA Member

    Joined:
    23 May 2017
    Messages:
    57
    As TheRedSpeeder said, you should contact Rovio support as there is really no way they can help you through this medium (since you definitely shouldn't give them the information they need over the forum). I'm sure if you fired an email over (eh?) they'll make sure you get what you paid for. :>
     
    RangerCA, 28 May 2017
    #4
  5. jn1357

    jn1357 New Member

    Joined:
    6 May 2017
    Messages:
    7
    I did a while ago, no response.
     
    jn1357, 28 May 2017
    #5
  6. Miika

    Miika Game Lead

    Joined:
    29 Mar 2017
    Messages:
    953
    Sorry to hear you are having issues. Please understand that it is weekend and our support is not working 24/7. I'm sure your ticket will be answered as soon as people get back to work from weekend.
     
    Miika, 28 May 2017
    #6
  7. jn1357

    jn1357 New Member

    Joined:
    6 May 2017
    Messages:
    7
    I asked on Wednesday, no response.
     
    jn1357, 28 May 2017
    #7
  8. Miika

    Miika Game Lead

    Joined:
    29 Mar 2017
    Messages:
    953
    Thursday was a national holiday in Finland so they are most likely just backlogged a bit. Sorry for the delay!
     
    Miika, 28 May 2017
    #8
  9. Epekka

    Epekka Well-Known Member

    Joined:
    6 May 2017
    Messages:
    945
    Location:
    in the not too distant future
    This all is why I'm always a free-2-play.
     
    Epekka, 28 May 2017
    #9

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