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Pearls lost

Discussion in 'Bugs, Issues & Inquiries' started by Candido, 26 Dec 2017.

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  1. Candido

    Candido Member

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    Hello..i had 1050 pearls 5min ago and i was online but the game disconnected and when reloaded i only had 459 pearls left..what happened??please return my pearls im saving up.this is the 2nd time..previously ive lost a rare blast cannon i got from daily rewards back in the day.but didnt give it any ATTENTION..please return what is mine thank you
     
    Candido, 26 Dec 2017
    #1
  2. The Otherguy

    The Otherguy Well-Known Member

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    The Otherguy, 26 Dec 2017
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  3. Candido

    Candido Member

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    Candido, 26 Dec 2017
    #3
  4. Candido

    Candido Member

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    No reply yet..im very impatient..developers are online but dont give any feedback
     
    Candido, 26 Dec 2017
    #4
  5. The Otherguy

    The Otherguy Well-Known Member

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    It may take several business day.
     
    The Otherguy, 26 Dec 2017
    #5
  6. The Grim Repair

    The Grim Repair Community Manager

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    Developers don’t deal with such issues directly - it’s for customer support. That can take 72h and at the moment it’s holiday period - it’s unfortunate but they will reply to you as soon as possible.
     
    The Grim Repair, 26 Dec 2017
    #6
    Candido and The Otherguy like this.
  7. The Grim Repair

    The Grim Repair Community Manager

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    As an additional note: you should please add to the Support Ticket all necessary information:
    - exact time, date and time zone of when you believe you did not receive your pearls.
    - How you got the pearls exactly
    - your in game name or account ID
    - possible receipts / if a purchase was made
     
    The Grim Repair, 26 Dec 2017
    #7
    Candido likes this.
  8. The Grim Repair

    The Grim Repair Community Manager

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    We can’t discuss this issue further in the forums as the platform here is for topics concerning all players. Thanks! :)
     
    The Grim Repair, 26 Dec 2017
    #8
    Candido and The Otherguy like this.
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