1. Hey please check out our new forum Suggestions and Ideas found in the area "The Bay" - as we love all your ideas and want to collect them in one place, - please use it going forward. :) Thanks already for helping to make Battle Bay an even better experience. Remember: If your idea already exists - simply add your comment or like to an existing one so we avoid duplicates.
    Dismiss Notice

I bought the 10 day pearl on dec 12 and didnt get the pearls for that day

Discussion in 'Bugs, Issues & Inquiries' started by Taevion0, 13 Dec 2017.

  1. Taevion0

    Taevion0 Member

    Joined:
    7 Jun 2017
    Messages:
    52
    I bought the 10 day pearl on dec 12 and didnt get the pearls for that day and i currently only see 9 days total to collect. Please help verify if it left out Dec12's pearls.

    Thanks
     
    Taevion0, 13 Dec 2017
    #1
  2. Bennunator

    Bennunator Moderator

    Joined:
    3 Apr 2017
    Messages:
    321
    Hey! With any problems with purchases, please drop a message to our support at: rov.io/support
    Thanks!
     
    Bennunator, 13 Dec 2017
    #2
    PILIPINO AKO! and Taevion0 like this.
  3. Taevion0

    Taevion0 Member

    Joined:
    7 Jun 2017
    Messages:
    52
    Hi, ive received 1 automated msg about receving my issue ticket in Dec14th for this and the status has remained as "open" since... and no updates... even after adding a 2nd msg ti follow up on the issue.

    i like this forum bc staff actually respond here so thats y i have to resort to posting here again... might anyone have answers here instead of keeping me in the dark?

    My 10 day pearl package has already expired and i still dont know if ive been short-changed a couple hundred pearls
     
    Taevion0, 21 Dec 2017
    #3
  4. TheAntiSnipe

    TheAntiSnipe Moon's haunted

    Joined:
    11 Jun 2017
    Messages:
    9,118
    Location:
    Classified top secret ;-)
    I'll call a dev for you...
    @Zeus please help!
     
    TheAntiSnipe, 21 Dec 2017
    #4
  5. Taevion0

    Taevion0 Member

    Joined:
    7 Jun 2017
    Messages:
    52
    Thank you sir
     
    Taevion0, 21 Dec 2017
    #5
  6. Taevion0

    Taevion0 Member

    Joined:
    7 Jun 2017
    Messages:
    52
    Holidays? Short on staff? Ur support tickets do not work if u dont reply.
     
    Taevion0, 23 Dec 2017
    #6
  7. TheAntiSnipe

    TheAntiSnipe Moon's haunted

    Joined:
    11 Jun 2017
    Messages:
    9,118
    Location:
    Classified top secret ;-)
    There's about a dozen devs, give it some more time, also I mentioned this post to @The Grim Repair. Hang in there, mate!:)
     
    TheAntiSnipe, 23 Dec 2017
    #7
    Taevion0 likes this.
  8. The Grim Repair

    The Grim Repair Community Manager

    Joined:
    26 Sep 2017
    Messages:
    860
    Hey guys - we don’t help on forums with purchase issues. You’ll have you contact Rovio Player Support here please: https://support.rovio.com/hc/en-us?mobile_site=true

    Please also be advised that simply tagging a Dev or myself won’t “summon” is ;) we will respond to as much as possible but it shouldn’t be an expectation that we can every time.
     
    The Grim Repair, 23 Dec 2017
    #8
    TheAntiSnipe, Taevion0 and vis1234567899 like this.
  9. Taevion0

    Taevion0 Member

    Joined:
    7 Jun 2017
    Messages:
    52
    I dont want to bother u guys either since its not ur job, but the support team is not giving an adequatete timely update and it involves my money - after ticket was cteated.

    Thats an issue that paying customers shouldnt have to worry about especially since its Rovio.

    I also have a 2nd ticket regarding another pearl issue not being solved so im not particularly pleased at recent events.

    Thanks for looking into this even tho it doesnt involve ur dept.
     
    Taevion0, 24 Dec 2017
    #9

Share This Page