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Connection issues

Discussion in 'Bugs, Issues & Inquiries' started by dsbn, 25 May 2017.

  1. dsbn

    dsbn New Member

    Joined:
    25 May 2017
    Messages:
    8
    So I was able to play the game last night normally, without any problems. Now, this morning when I open the game, it gives me a message saying "Your internet service provider does not support high networking performance (UDP)". I tried restarting the wifi, my tab, my tab's wifi, even redownloading the game, clearing the cahe's but nothing works. It's been 6 hours already and still I can't open the game past the loading screen. All my other online game work fine, and this is the only one with this particular hiccup. Any way to fix this?
     
    xandersgal11 likes this.
  2. Shirei Shizo

    Shirei Shizo New Member

    Joined:
    25 May 2017
    Messages:
    4
    I also have this issue. I tried everything from reinstalling the app to rebooting the phone,nothing works.
     
  3. Zuko Elite

    Zuko Elite New Member

    Joined:
    19 May 2017
    Messages:
    1
    Well I am having hanging issues.It used to be stuck in more than few games but today I could not play even a single game.Whenever I start a battle it stucks and get exit.
     
  4. xandersgal11

    xandersgal11 New Member

    Joined:
    25 May 2017
    Messages:
    7
    Same issue. Running on iOS 10.3.2 Game crashes when loading. Tried deleting and reinstalling app, hasn't worked. Just bought another VIP month, sucks can't play game! Is there anyone who found a solution?
     
  5. KaOsKillian

    KaOsKillian New Member

    Joined:
    25 May 2017
    Messages:
    4
    I'm having the same problem this morning. It will load in, start a game and kick me out, and then reconnect me at the end as I'm getting killed. No fun.
     
  6. dsbn

    dsbn New Member

    Joined:
    25 May 2017
    Messages:
    8
    I submitted a request to Rovio and they told me there was no fix for it at the moment. It could be the internet connection according to them, and that we should try another network and reinstall the game and see if it works. Well, I did those and still got the same issue. I even did a factory reset and still the same thing happens.
     
  7. angelo0307

    angelo0307 New Member

    Joined:
    25 May 2017
    Messages:
    2
    I've also been having the same result all day
     
  8. dsbn

    dsbn New Member

    Joined:
    25 May 2017
    Messages:
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    Devs or admin take notice on this issue. It can't possibly be the internet as we are all from different places and having the same issues.
     
  9. Miika

    Miika Game Lead

    Joined:
    29 Mar 2017
    Messages:
    953
    Actually all of you who are now reporting this issue now are using the same ISP, which points that the issue most likely is there. Have you tried using a different internet connection?
     
  10. dsbn

    dsbn New Member

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    25 May 2017
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    Really? :eek: I honestly did not know that. Lol. But it was working just fine yesterday. Why would this issue suddenly happen?
     
  11. KaOsKillian

    KaOsKillian New Member

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    25 May 2017
    Messages:
    4
    Yeah, I callrd up Verizon too because it seems the issued may be coming from there as well. Had me reset my network connection s and stuff and it's still happening. But Verizon also said there was no outage either.
     
  12. Miika

    Miika Game Lead

    Joined:
    29 Mar 2017
    Messages:
    953
    The issue you are experiencing different than the original poster has. This thread is about receiving popup saying: "Your internet service provider does not support high networking performance (UDP)". All the player who now reported starting to get that popup are using the same ISP.
     
  13. Lolipaps

    Lolipaps New Member

    Joined:
    25 May 2017
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    5
    I have this problem too and im from ph and i think we dont have the same ISP. My data connection is very fast and it was working awesome yesterday T.T i hope devs will fix this cause this is not the isp's fault :<
     
  14. Miika

    Miika Game Lead

    Joined:
    29 Mar 2017
    Messages:
    953
    Yes, you are using the same ISP as the other reporters in this thread also. I suggest that you contact your ISP about the issue.
     
  15. Lolipaps

    Lolipaps New Member

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    25 May 2017
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    5
    We are
    We are from different places. How come we have the same ISP?
     
  16. Miika

    Miika Game Lead

    Joined:
    29 Mar 2017
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    953
    How would you know where the other reporters are from? Everybody reporting this issue currently are from Philippines using the same ISP, so it is very likely that the issue is there.
     
  17. Lolipaps

    Lolipaps New Member

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    25 May 2017
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    Okay im just gonna uninstall this
     
  18. Lolipaps

    Lolipaps New Member

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    25 May 2017
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  19. Miika

    Miika Game Lead

    Joined:
    29 Mar 2017
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    Uninstalling does not help anything if your ISP is having some issues. Please contact their support and tell them that you and many other of their users can not play a game anymore which uses a UDP connection, and that when the issue started. They should be able to work out the issue.
     
    dsbn likes this.
  20. dsbn

    dsbn New Member

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    25 May 2017
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    Will try that :) Thanks Mika!
     

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