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Major Bug : cannot play at all, stuck on training step without any possibility

Discussion in 'Bugs, Issues & Inquiries' started by JohnCaferRacer, 23 Mar 2019.

  1. JohnCaferRacer

    JohnCaferRacer New Member

    Joined:
    23 Mar 2019
    Messages:
    3
    Hi,
    I've been totally stuck for weeks on the same bug during the training step "Equip Shield". The only thing I can do when opening the game is following the instructions such as :
    - click on Boats to open boats screen
    - equip first Shield
    But I NEVER got the first Shield. I cannot even go back to main screen.
    Tried closing the app, restarting phone, deleting app and downloading again.
    Other bug that kept me stuck : clicking NO to the "Load Progress" Question when redownloading the app doesn't work, and load the stuck save anyway.
    Tried installing the app on another of my iOS devices, I clicked NO and I ended up anyway with this broken save where I have to equip a shield I don't have.

    I submitted a ticket from the app, and was told that it would be fixed a few days later. it's been almost a month, checked everyday, no fix.

    Help ! and thanks for your help.
    I'm on iPhone XS Max iOS 12. Please can I just get a shield or jump to next quest step ?
    Regards
     
  2. TheAntiSnipe

    TheAntiSnipe Moon's haunted

    Joined:
    11 Jun 2017
    Messages:
    9,118
    Location:
    Classified top secret ;-)
    I'll send this over to a dev, hope you get it fixed!
     
    JohnCaferRacer and Nikkie! like this.
  3. JohnCaferRacer

    JohnCaferRacer New Member

    Joined:
    23 Mar 2019
    Messages:
    3
    Thanks a lot ! I hope too, I really enjoy the game, and so far I need to borrow my wife's phone to play once in a while..
    Here's some screenshots of the bug and about my account, I assume the dev team needs it to fix it ;)
    [​IMG]
    [​IMG]
    [​IMG]
     
  4. Su-57

    Su-57 Well-Known Member

    Joined:
    20 Nov 2018
    Messages:
    541
    Occupation:
    Artist

    have you tried creating new account ?
     
    JohnCaferRacer likes this.
  5. JohnCaferRacer

    JohnCaferRacer New Member

    Joined:
    23 Mar 2019
    Messages:
    3
    Hi, I can't create a new account since I can't open the option menu to either access my profile, or facebook connect.
    I can only click where the tutorial arrow points (inventory, then the Shield). Once in the inventory I can't even go back to main screen.
    I tried creating a new account from my wife's phone, deleted the app on my own device and downloaded it again. When I'm prompted "load prior progess ?" Clicking NO doesn't change a thing, my former buggy account is loaded anyway everytime.

    I'd love to simple reset my account, create a new and say NO to loading my former progress.
    If there is another way that I didn't find on the forum or in FAQ, please tell me, and set me free lol.
     
    TheAntiSnipe and Su-57 like this.
  6. TheAntiSnipe

    TheAntiSnipe Moon's haunted

    Joined:
    11 Jun 2017
    Messages:
    9,118
    Location:
    Classified top secret ;-)
    @Stebbi said that he fixed the issue, your account should be working just fine now!
     
    Nikkie! likes this.

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