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Robbed/Lost red pieces after buying chest

Discussion in 'Bugs, Issues & Inquiries' started by PopularOutlaw, 7 Aug 2018.

  1. PopularOutlaw

    PopularOutlaw New Member

    Joined:
    22 May 2018
    Messages:
    7
    Twice this morning I lost red pieces. I had 10/10 pieces and scrapped an epic before combining. So then I had another set of red piece box. Combined the red pieces 10/10. Then scrapped that epic. Then ended with two separate red piece box neither one complete. Went out the game and one disappears and didn't combine. I'm spending money and then being robbed. Screenshot_20180807-095930.jpg Screenshot_20180807-101804.jpg
     
    Last edited: 7 Aug 2018
    Nicolas, Irie Mon and Stacia like this.
  2. Help I Cant Swim

    Help I Cant Swim MVP

    Joined:
    25 Oct 2017
    Messages:
    1,968
    I'm confused how the two pictures relate to each other. The devs have been thorough in the past about looking into these situations and it always turns out that nothing was lost. I'll pass it along though.
     
    ShipCrusherCz likes this.
  3. PopularOutlaw

    PopularOutlaw New Member

    Joined:
    22 May 2018
    Messages:
    7
    See how there's two red piece boxes, leave the game and there is one but not the combined totally of both. So yes losing pieces. Only happens after buying 10x chest.
    Two pictures it happened twice yesterday :(
     
  4. Help I Cant Swim

    Help I Cant Swim MVP

    Joined:
    25 Oct 2017
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    1,968
    The devs have confirmed that the system is actually designed to make it impossible to lose items. They have checked situations exactly like yours countless times and not a single one resulted in a lost item. The players either forgot something or scrapped something accidentally.

    If you still believe that buying the 10x box results in losing pieces, my best recommendation is to record everything from start to finish next time. If you actually end up losing items, then I'm sure they would correct the issues. I know that is not the greatest solution, but unfortunately I don't have the power to look into anything in-game and the dev team doesn't have the bandwidth to look into every single case of players losing items.
     
  5. PopularOutlaw

    PopularOutlaw New Member

    Joined:
    22 May 2018
    Messages:
    7
    I watched it carefully this time, because I thought it happen the other day. If I buy anymore chest. I will video it. It's just sucks spending money and then that happens. Thanks for your input and help.
     
    StrictSalmon307 likes this.
  6. Help I Cant Swim

    Help I Cant Swim MVP

    Joined:
    25 Oct 2017
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    No problem, wish I could do more. I'd keep recording it in the future. Look forward to seeing you on the bay, but only on my side.
     
    StrictSalmon307 likes this.
  7. Irie Mon

    Irie Mon New Member

    Joined:
    18 Aug 2018
    Messages:
    3
    Same thing happened to me twice! Both times with buying 10x boxes. The first time, I didnt have proof. 2nd time I took screen shots of them disappearing and sent email. BTW, I keep my slots filled and organized so the only open slots are all together.
    After 3 months of waiting for "devs" response, I finally received, the dev's checked, nothing wrong, too bad so sad! I was simply asking for them to make it right, give me back what I PAID for but instead I felt like they thought I made it up? Screenshots don't serve as proof either, you have to take a video or you too will be told, you made it up.
    So now, the only thing that "disappeared " was the money they were getting from me on the regular. I've done more than I thought i could and without spending a penny! I enjoyed buying 10x boxes but my bank account really appreciates Rovio not making it right! It's like I got a raise or something LOL! Good luck! You'll need it!
    On my screenshots, you'll see my rare blue items have a 2/10 box and a 3/10 box. Scrapped other items, played a game, came back, I went down to 3/10 box rare blue. How is this not stealing? How is it "impossible" to happen but yet here are screenshots?
    Screenshot_20180819-211459_Samsung Internet.jpg Screenshot_20180819-211842_Samsung Internet.jpg
     
    Last edited: 20 Aug 2018
  8. HappyUnicorn789

    HappyUnicorn789 Well-Known Member

    Joined:
    28 May 2017
    Messages:
    131
    It happened to me too, but they show up later fine. This happened to me when I exceed too many item slot limits, and the red pieces may disapear for a while, they come back either after you get your items within the slot limit or/and after you restart the game
     
    Debugger, Transformers and Nicolas like this.
  9. Nicolas

    Nicolas Well-Known Member

    Joined:
    24 Nov 2017
    Messages:
    484
    It happened with me in the past. This happens when u scrap too many weapons at the same time. Usually, they won't disappear. u should wait until u can combine 10 pieces, then everything will be back to normal.
     
    Mr. Joseph likes this.

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