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My items disappear

Discussion in 'Bugs, Issues & Inquiries' started by smoothbeaver, 20 Jul 2018.

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  1. smoothbeaver

    smoothbeaver New Member

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    just leveled up and made my big torpedo lvl 45 epic. Got my sixth one. Then it just disappears. What’s going on? Is it going to be fixed/restored?
     
    smoothbeaver, 20 Jul 2018
    #1
  2. Stelmo

    Stelmo Well-Known Member

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    You realise that it takes 2 to evolve to T5 right?
     
    Stelmo, 20 Jul 2018
    #2
  3. StrictSalmon307

    StrictSalmon307 Well-Known Member

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    He said 6th one, so 4 for T4 and 2 for T5
     
    StrictSalmon307, 20 Jul 2018
    #3
  4. Stelmo

    Stelmo Well-Known Member

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    He also said level 45, which is T5 ;)
     
    Stelmo, 20 Jul 2018
    #4
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  5. smoothbeaver

    smoothbeaver New Member

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    Yea I’ve been playing a long time. I built an alliance and I share leader spot with another guy now when I’m busy. Just never seen a lvl 45 epic disappear. I just evolved it and got it to 45 before I ran out of sugar. Then I looked and it’s nowhere to be found. Never seen such a hurtful glitch and they don’t even have a button or way to contact them to report a problem. I am Smooth Beaver in Invictus Corp
     
    smoothbeaver, 20 Jul 2018
    #5
  6. StrictSalmon307

    StrictSalmon307 Well-Known Member

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    He had 6 dupes, so 4 were used for T4 and the remaining 2 were used for T5 because 4+2=6 dupes
     
    StrictSalmon307, 20 Jul 2018
    #6
    wreck your day and Ackoroth like this.
  7. Stelmo

    Stelmo Well-Known Member

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    Genius
     
    Stelmo, 20 Jul 2018
    #7
    Bradley Thorinsson, What's Up Player and StrictSalmon307 like this.
  8. Stelmo

    Stelmo Well-Known Member

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    Perhaps @Miika will have a look for you to see what happened there.
    You need to file a support ticket at https://support.rovio.com/hc/en-us/requests/new and tell them what happened.
     
    Last edited: 20 Jul 2018
    Stelmo, 20 Jul 2018
    #8
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  9. StrictSalmon307

    StrictSalmon307 Well-Known Member

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    E429C71F-1022-41BC-9F7D-7144C7918F7D.jpeg
     
    StrictSalmon307, 20 Jul 2018
    #9
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  10. smoothbeaver

    smoothbeaver New Member

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    Thank you, i submitted a request. I could never find anywhere to talk to them so I really appreciate it.
     
    smoothbeaver, 20 Jul 2018
    #10
    PastelPiku, ShipCrusherCz and StrictSalmon307 like this.
  11. Stelmo

    Stelmo Well-Known Member

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    No worries. Hope you get sorted out man.
     
    Stelmo, 20 Jul 2018
    #11
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  12. Bradley Thorinsson

    Bradley Thorinsson Well-Known Member

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    OMG..OMG..Omg Omg ...omg ...omg

    SweatyBeaver is that you?!

    You're a legend man
     
    Bradley Thorinsson, 20 Jul 2018
    #12
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  13. StrictSalmon307

    StrictSalmon307 Well-Known Member

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    He’s also very sweaty
     
    StrictSalmon307, 20 Jul 2018
    #13
  14. SupremeCalamitas

    SupremeCalamitas Well-Known Member

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    Could you have equipped it onto another ship? Have you shared your account with anyone?
     
    SupremeCalamitas, 20 Jul 2018
    #14
  15. smoothbeaver

    smoothbeaver New Member

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    No it just disappeared, and no I’m not sweaty lol. Maybe glistening beaver....
     
    smoothbeaver, 20 Jul 2018
    #15
  16. smoothbeaver

    smoothbeaver New Member

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    They were zero help, didn’t even look and said it’s not possible. I know for a fact it wasn’t scrapped and disappeared. What a mess, hope it doesn’t happen to y’all too.
     
    smoothbeaver, 24 Jul 2018
    #16
  17. smoothbeaver

    smoothbeaver New Member

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    I stand corrected. They were zero help but I did find it at the bottom of my slots with all the empties in between. No sure how it got down there.
     
    smoothbeaver, 25 Jul 2018
    #17
  18. StrictSalmon307

    StrictSalmon307 Well-Known Member

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    They might've checked your account and realized it was still there.
    I think what might've happened was that you accidentally dragged it out onto your ship area on the page, and when you let go it placed the item in a random empty area in your inventory.
     
    StrictSalmon307, 25 Jul 2018
    #18
  19. Miika

    Miika Game Lead

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    I'm glad that you found your missing item!

    This is the reason why the support might have felt less than helpful in this case. Because they know that items can not disappear from the inventory but proving that takes a lot of valuable developer time. There has never been a case of an item disappearing from the database. Not even during development when we bombard the system with all kinds of weird stuff and with half finished buggy code. It just doesn't happen. Your items are safe with us! :)

    Closing as the problem got solved.
     
    Miika, 25 Jul 2018
    #19
    enotSenO, Bradley Thorinsson, super_sonic181 and 3 others like this.
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