1. Hey please check out our new forum Suggestions and Ideas found in the area "The Bay" - as we love all your ideas and want to collect them in one place, - please use it going forward. :) Thanks already for helping to make Battle Bay an even better experience. Remember: If your idea already exists - simply add your comment or like to an existing one so we avoid duplicates.
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Customer Support for Battlebay

Discussion in 'Bugs, Issues & Inquiries' started by nikeej, 23 Apr 2018.

  1. nikeej

    nikeej Active Member

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    nikeej, 23 Apr 2018
    #1
    Real Baha and kurdish bndo like this.
  2. Ash KOT

    Ash KOT MVP

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    You can still report people in game by clicking on their name / profile, and then clicking report.
    I will check why BattleBay has disappeared from the Rovio support site
     
    Ash KOT, 23 Apr 2018
    #2
  3. nikeej

    nikeej Active Member

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    Well, no disrespect intended, but we all do know the backlog of report being moderated is humongous.

    And any submission of evidence is not possible through the in game report function.

    As per my experience in reporting people, there do not seem to be anyone from Rovio contacting me for more supporting evidence.
     
    nikeej, 23 Apr 2018
    #3
    Real Baha likes this.
  4. Ash KOT

    Ash KOT MVP

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    No disrespect taken ;)
    There is a backlog as lots of people misuse the feature and waste devs time, but I can assure you all reports are checked manually by Rovio staff, and actioned where appropriate.
    They will never ask for evidence, they go back and look at chat history or battle replays to do the investigation work and punish if they think it deserves punishment.
     
    Ash KOT, 23 Apr 2018
    #4
  5. nikeej

    nikeej Active Member

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    So in the meanwhile do I have to PM any MVP or Dev so get my report sorted out?
     
    nikeej, 23 Apr 2018
    #5
  6. The Grim Repair

    The Grim Repair Community Manager

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    Hey everyone - the main support page is under maintenance at the moment.

    It will be updated shortly and should be working and live today. :) Apologies for the inconveniences!
     
    The Grim Repair, 23 Apr 2018
    #6
    Real Baha likes this.
  7. The Grim Repair

    The Grim Repair Community Manager

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    Yes, if it is something pressing do PM me, if it can wait till tomorrow - then please wait till then.
     
    The Grim Repair, 23 Apr 2018
    #7
    Ash KOT likes this.
  8. The Grim Repair

    The Grim Repair Community Manager

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    Update: Battle Bay is back - you can select it from this support link now: https://support.rovio.com/hc/en-us/requests/new

    Regarding reporting players in game:

    - please keep using the in game report function always. It helps us track and snapshot that moment so we can investigate your report properly.
    - if you report a player from the end Battle Screen it will also automatically add the Replay ID so all you'd need to do is write a quick description of what we should look at and what the misconduct was about
    - yes, at the moment we do not give you any feedback on processing the report. Rest assured they are looked at and we are still in the near future improving our system so that you will also receive an update.
     
    The Grim Repair, 23 Apr 2018
    #8
  9. nikeej

    nikeej Active Member

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    nikeej, 23 Apr 2018
    #9

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